@VIVOBAREFOOT I'm severely disappointed in your customer service.
The Velcro on the toddler shoe we bought failed after a very short time (still within the return period). We contacted customer service back in November and still no resolution months later!
So the 7 year warranty on a vacuum doesn't cover the main handle of the vacuum cleaner? That's what I'm being told by customer service. Don't think I'll ever be buying a Shark vacuum again.