James Lawther

Fascinated by how organisations work and why we make life so difficult for ourselves.

[LBC @LBC]

'They're exploiting the human anxiety that comes from something that's slightly different.'

Former Deputy PM Lord Heseltine explains to ＠BenKentish how the election campaign is being 'dishonest' in not discussing Brexit.

[James Lawther @SquawkPoint]

Thank you @annettefranz

[Annette Franz, CCXP @annettefranz]

The Elephant in the Office https://t.co/ifgPUuFLyy #silos #processimprovement #employeeexperience @squawkpoint

[James Lawther @SquawkPoint]

Thanks for having me on your show @adrianswinscoe

[Adrian Swinscoe @adrianswinscoe]

PODCAST: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther (@SquawkPoint) https://t.co/ZGi9Pb1Yl4

[James Lawther @SquawkPoint]

The reasons why most organisations are so mediocre and what to do about it. Interview with @adrianswinscoe

[Adrian Swinscoe @adrianswinscoe]

NEW PODCAST: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther (@SquawkPoint) https://t.co/ZGi9Pb1Yl4

[James Lawther @SquawkPoint]

@annettefranz Thank you Annette

[James Lawther @SquawkPoint]

@adrianswinscoe @customerthink @billquiseng @_feedspot Age has its benefits.

[James Lawther @SquawkPoint]

The world's top 100 customer service blogs, featuring
@customerthink, @billquiseng and @adrianswinscoe
amongst others, via @_feedspot https://t.co/xD3s3UPyqx

[James Lawther @SquawkPoint]

Are you a curious leader? Or just plain odd?
https://t.co/gIKJsAcJsK

[The Quintessential Group @AlienTechGroup]

Why invite curiousity?

[James Lawther @SquawkPoint]

@AlienTechGroup Because anybody who thinks they know everything is self-delusional.

[James Lawther @SquawkPoint]

Customers will keep changing their needs...

https://t.co/PeB0P1xRsp

[James Lawther @SquawkPoint]

@agroebbe Thank you

[James Lawther @SquawkPoint]

@AlienTechGroup Yes but you can't hire and fire them...
I must not be so cynical, I must not be so cynical...

[Eb @eikonne]

There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets"
-- Jeff Lawrence

So much to unpack here.

[James Lawther @SquawkPoint]

Is it better to manage the forest or the trees?https://t.co/NkG4wKxUmo

[The Quintessential Group @AlienTechGroup]

"All anyone asks for is a chance to work with pride." ~ W. Edwards Deming

[James Lawther @SquawkPoint]

@AlienTechGroup And what did he think?

[James Lawther @SquawkPoint]

The Great Post Office Scandal - Nick Wallis
This is a case study of how not to manage a corporation. It should be compulsory reading for every MBA, and anyone even remotely interested in organisational culture should read it.

https://t.co/x0ZBdEhdgG

[James Lawther @SquawkPoint]

@annettefranz Thank you Annette

[Greg Satell @Digitaltonto]

It's More Important To Make A Difference Than It Is To Make A Point https://t.co/ZUXSMvX6dr