Srimanta Mitra

Global Social Impact, Executive Leadership, Hardcore traveller, GSD lover.

[Srimanta Mitra @Srimanta66]

@MaxHealthcare No one will connect. The Max administration is just a puppet in the hands of the doctors, while patients are the poor, gullible pawns who end up paying the price.

[Srimanta Mitra @Srimanta66]

Option 1 — Sharp

@MaxHealthcare 9 AM appointment at Max Saket. Reached at 8:30, no one at the counter. Paid the doctor’s fee at 9.30; doctor finally arrived at 10:30! This happens EVERY time across all doctors. Is a patient’s time of no value? Absolutely pathetic.

[Srimanta Mitra @Srimanta66]

@myfreshtohome In spite of sending you a private message you did not care to reciprocate. What kind of customer service is this and that too from an organization of repute. I would request you to call back with a resolution. Thank you

[Srimanta Mitra @Srimanta66]

@myfreshtohome Inspite of sending you a private message I haven't heard from yet. This is height of deplorable customer service. I expect to expedite my concern at the earliest. Thank you

[Srimanta Mitra @Srimanta66]

@myfreshtohome Absolutely disappointed. The fish wasn't fresh, and the pieces were cut so poorly, large but paper-thin that they fell apart while serving our guests. It was embarrassing. I usually buy my fish from #Licious but tried you this time. Big mistake. Never again.

[Srimanta Mitra @Srimanta66]

@ICICILombard I need to contact your Underwriting team regarding my upcoming travel to South America. I’ve already emailed [email protected] and [email protected] but haven’t received any response. Please help me connect with the right team.

[Srimanta Mitra @Srimanta66]

@AmazonHelp @BombayShavingCo @shantanukd @BombayShavingCo Defective product. No response to my email. Customer helpline not working. What is a customer supposed to do? My practically new BLO Groomer has stopped working. Have courtesy to respond and resolve my case.

[Srimanta Mitra @Srimanta66]

@BombayShavingCo Purchased a BLO Balls & Body Groomer from Amazon (Order ID: 403-7989456-9794762). The product has stopped working despite minimal use. Amazon says replacement is unavailable as item is out of stock. Kindly advise how I can get it replaced or serviced. Thank you

[Srimanta Mitra @Srimanta66]

@AmazonHelp @BombayShavingCo @shantanukd I have already sent a mail to Bombay Shaving Co on [email protected] and hopefully will soon get a response.

[Srimanta Mitra @Srimanta66]

@AmazonHelp @BombayShavingCo Amazon has washed its hands of the matter and asked me to contact BSC directly. My BLO Groomer is practically brand new and has already stopped working. Kindly help with a replacement or warranty resolution at the earliest. @shantanukd

[Srimanta Mitra @Srimanta66]

@LGIndia, after 3 months and CEO Office escalation, Manish from LG (7290083369) called today demanding payment for the same issue LG had agreed to resolve. Why is this matter being reopened repeatedly? Why are you harassing a Sr Citizen continuously? #HongJuJeon #SanjeevSeth

[Srimanta Mitra @Srimanta66]

@LGIndia, I am now back in Delhi. As LG has already agreed to carry the gas filling following CEO Office escalation, I expect the service to be completed asap. This complaint has remained unresolved for far too long. Kindly confirm the visit schedule. #HongJuJeon #SanjeevSeth

[Srimanta Mitra @Srimanta66]

@LGIndia Just recd a WhatsApp message asking if my complaint has been resolved. Kindly explain how LG expects a resolution when no engineer visited, no work been completed, and service is yet to be carried out. Is this the way you handle a Sr Citizen with no empathy. #HongJuJeon

[Srimanta Mitra @Srimanta66]

@LGIndia This response is about an old issue. My concern today is different. Your representative called asking, “Can I come for gas filling?” but then focused on selling a 1year AMC. Kindly address this issue rather than repeating previous responses. #HongJuJeon #RahulKGandhi @S_Chitkara

[Srimanta Mitra @Srimanta66]

@LGIndia After 3 weeks of escalation, your rep asked, “Can I come for gas filling?” but then focused on selling a 1-year AMC despite telling I'm abroad till June 12. Messages were later deleted. Is complaint resolution now secondary to AMC sales?
#HongJuJeon #Sandeepseth

[Srimanta Mitra @Srimanta66]

@LGIndia Just 45 mins after Mr. Alok's call, Mr. Abhishek Pandey (7290099710) LG called and misbehaved with me while forcing me to cancel the complaint. This is becoming extreme mental stress and humiliation. Is this how LG treats its loyal customers? #HongJuJeon #SanjeevSeth

[Srimanta Mitra @Srimanta66]

@LGIndia Alok (7290099712) from LG called and forced me to cancel the complaint. Your motto says “Creating Relations not Customers.” Is this what you call customer relations — repeatedly harassing a Sr Citizen customer to close complaints without resolution? #HongJuJeon

[Srimanta Mitra @Srimanta66]

Mr. Hong Ju Jeon, Mr. Sanjeev Seth — 3 weeks of endless calls, contradictory SMS/WhatsApp updates, yet no resolution from @LGIndia. As a Sr Citizen suffering in 43°C heat without AC, I am deeply disappointed and exhausted. Not expected from a co. of repute. Please help 🙏

[Srimanta Mitra @Srimanta66]

@LGIndia And why are you continuously sending SMS and WhatsApp messages promising resolution “soon” when nothing has actually been resolved?
Why is a Sr Citizen being harassed repeatedly despite no fault on his part? @S_Chitkara #HongJuJeon #AshishAgrawal

[Srimanta Mitra @Srimanta66]

@LGIndia Repeated “Cancellation requested” SMS & WhatsApp again and again, but still no resolution after 3 weeks.
Is anybody at LG actually handling this case, or only automated messages are being sent while I suffer in 43°C heat without a functioning AC? @S_Chitkara #HongJuJeon

[Srimanta Mitra @Srimanta66]

@LGIndia Why would I approve the estimate for an issue your team failed to resolve within the warranty/service period? Kindly answer this question and resolve this immediately instead of harassing a Sr Citizen for the past 3 weeks. @S_Chitkara #HongJuJeon #AshishAgrawal