srinivas

[srinivas @Srnvs91]

@ICICILombard Still waiting on your “we will get back to you at the earliest.” least you could do is acknowledge the grievance email I sent days ago. No reply, no call not even a confirmation that it's received. Basic courtesy, basic process. Please ask someone to call me
#CustomerService101

[srinivas @Srnvs91]

Paid ₹10K extra for @ICICILombard over showroom insurance, trusting their service via BMW/Triumph rider groups. Now, while grieving my mother's death, they rejected my genuine claim citing reg delayeven though it was in RTO bidding process. Extremely disheartening #ICICILombard

[srinivas @Srnvs91]

@srinivas_deepu @ICICILombard Would you believe it’s been 4 days since I wrote to their grievance cell — not even an acknowledgement, let alone a response. I’ve tried calling the insurance agent, the claims manager... no luck. Completely helpless.
So much for premium service and “fair process”.
#ICICILombard

[srinivas @Srnvs91]

@srinivas_deepu @ICICILombard Truly appreciate your voice on this. People really need to see through the glossy brochures and “premium” promises. This post isn’t about one claim--it’s awareness for others about how @ICICILombard treated a paying customer during a time of personal loss.
#consumerRights

[srinivas @Srnvs91]

@ICICILombard Also worth noting: I’ve called @ICICILombard's customer care over 10 times in 2 days. Always “busy.” They say they’ll call back - never do. So not only do they deny genuine claims, they also make sure you can’t reach them. Premium silence, I guess.
#InsuranceFail #ICICILombard

[srinivas @Srnvs91]

@ICICILombard 3/3
So yes, thanks again. I paid ₹10K more for your so-called “premium support”. I’ll now share this experience across rider groups and escalate to @IRDAI, the Ombudsman, and Consumer Court.
Let’s see what real accountability looks like.
#UnfairRejection #RidersCommunity

[srinivas @Srnvs91]

@ICICILombard 2/3
Reminder: I had a valid policy. Initiated RTO special number bid on 24 Apr. Lost that bid. Got next number and completed reg on 23 May. Accident happened while I was at my mother’s death rituals. You called this “gross negligence”.
#ConsumerRightsIndia #BMWMotorradIndia

[srinivas @Srnvs91]

@ICICILombard 1/3
Thank you @ICICILombard for taking 4 working days to come back with the same generic rejection you gave earlier. You claim it’s “resolved” while ignoring every point I shared — including the loss of my mother
#ClaimDenied #InsuranceFail #ICICILombard #JusticeForPolicyholders

[srinivas @Srnvs91]

@ICICILombard Sure. Thank you

[srinivas @Srnvs91]

3/3

Calling this a "breach" or "gross negligence" disregards human realities. I had an active insurance policy. I followed every step per RTO norms. I'm shocked at the lack of empathy & legal flexibility. #humanrights

[srinivas @Srnvs91]

2/3
Unfortunately, my mother passed away on 28 Apr 2025. I had to stay at my grandfather’s home for post-death rituals for 11 days. My focus was family, not documents. Yet, I resumed the process and completed permanent registration on 23 May 2025, the day the new number opened.

[srinivas @Srnvs91]

1/3
ICICI Lombard claims “gross negligence” on my part as my bike wasn't registered when the accident occurred. In reality, I initiated RTO special number bidding on 24 Apr 2025 but lost the bid. I was awaiting the next number’s availability.

[srinivas @Srnvs91]

@ICICILombard This is the condition that I am in currently since 2 weeks and I have shared this with concerned insurance person as well. I am don't know how much more do you guys want me to endure but I have no option but to keep messaging and following up

[srinivas @Srnvs91]

@ICICILombard Your team has decided that the time frame where I mourned my mom's death was gross negligence and I believe my insurance was covered with vin and chasis number and expired registration is a traffic violation. Shame on you for making me do this during this time

[srinivas @Srnvs91]

@ICICILombard I have done with reference I'd, pics of my mother's death certificate and new registration done. I am hoping I can share a reply again as happy customer

[srinivas @Srnvs91]

@ICICILombard Paid ₹10K extra for @ICICILombard over showroom insurance, trusting their service via BMW/Triumph rider groups. Now, while grieving my mother's death, they rejected my genuine claim citing reg delay-even though it was in RTO bidding process.Extremely disheartening #ICICILombard

[srinivas @Srnvs91]

@SamsungIndia I have already given the detailed issue via messages with screenshots, photos and screen recording. Don't just give a template answer and expect people to think you actually care. Regarding personal details, you can Dm me and I will help you out. I will keep posting updates here

[srinivas @Srnvs91]

@SamsungIndia @SamsungMobile Got a reference number via message to iniate chat and after numerous messages, I got connected with a human and they couldn't wait 10min and they want me to do all this for days and days

[srinivas @Srnvs91]

@SamsungIndia If only you guys worked as much on after market service rather than just marketing. Big samsung fan here but your service sucks big time. Simple storage cache issue and customer care suggest I go to service center so I went. Zero help and rude. I have a samsung s23 ultra 1tb