Stacey Collyer

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare trouble over the past 6 months, and to rectify their engineers mistake, then yes, a call can be booked.

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare officially put in a complaint. If they can offer me power line adapters without charge, as a goodwill gesture for all of the

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare only if they can genuinely help as it causes me so much stress talking to talk talk, which is why I am left no option but to

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare we have been messed about with this for nearly 6 months now?

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare this trouble which is why I refuse to pay for the adapters. Surely talk talk should be offering them to us, especially as

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare is that if the telephone line had been installed where it should have been (downstairs) in the first place, we wouldn't have

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare and main aerial is downstairs which is why we are using a portable one to connect the you view box to an upstairs tv. My gripe

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare I enquired about power line adapters and they told me there was no such product (hence the complaint!) broadband is upstairs

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare this works fine for all free view channels so can't see this being a problem for internet channels either?

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare YVM102. We are having to use a portable aerial (because our phone line was connected upstairs by engineers upon moving!)

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare it tells me to check my router and look up a code to troubleshoot the problem (which I have done.)

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare yes, all connected, just telling me it's not though. Broadband on laptop is fine. Gone through all troubleshooters-no joy.

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare as the box being connected? (As this is my problem due to the telephone line being installed in the wrong place!!)

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare thank you. Can I just ask, if my you view box is working (free view) but the broadband connection is not, does it still show

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare ...could be a number of things! Mostly, it is to do with you view connection if that helps?

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare to be honest, I asked them for an address to write a complaint, not for anyone to call and I have had that much trouble, it...

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare it was from another level manager as I'm not happy that different people tell me contracting things about their products

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare ...out of service! I have tried many times and they would like a reply by today otherwise they want to close the complaint.

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare hi, I have had a phonecall from talk talk regarding a complaint, however the number I have been given to call them bk with is

[Stacey Collyer @StaceyCollyer]

@TalkTalkCare if you can find a way of cancelling my contract without charging me that would be great. I'm appalled by this company.