Stacey Elliott

[Stacey Elliott @StaceyE_ZA]

@CityPowerJhb any updates on Weltevredenpark please . It's going on for over 30 hours now

[Stacey Elliott @StaceyE_ZA]

@vumatel I can only laugh .. and this reiterates your lack of customer service ...

[Stacey Elliott @StaceyE_ZA]

@vumatel please tell me what more I can do

Logged calls, I've phoned ( your lines don't work today) , I've pmed, I've tweeted . I've begged I've pleaded

Ref number

ISP 1490929

Web africa logged a call today

Profile code: ALR55
Ticket ID: ISP-1490928

[Stacey Elliott @StaceyE_ZA]

@vumatel Check your facts before responding was a vuma issue .

[Stacey Elliott @StaceyE_ZA]

@vumatel please assist I have had issues since Saturday Ref number

ISP 1490929

And been trying all morning to get through after selecting 2 calls just drop

[Stacey Elliott @StaceyE_ZA]

@vumatel So you okay that no comms and wait for it ticket closed when it was a Vuma issue !!!

[Stacey Elliott @StaceyE_ZA]

@vumatel No comms ticket closed and was a Vuma issue . Actually not wasting anymore energy on this matter . As Vuma doesn't care one bit about customer service !

[Stacey Elliott @StaceyE_ZA]

@vumatel please assist I have asked several times on all platforms .. 3 days now and still having issues . 😕

[Stacey Elliott @StaceyE_ZA]

@vumatel This is NOT correct . The issue was in fact with Vuma . I saw a vuma car in area and thankfully he actually had some customer service savvy, he came and fixed the VUMA issue. Unbelievable the incompetence and lack of care from Vuma !

[Stacey Elliott @StaceyE_ZA]

@vumatel It is NOT up . MyISP did log the ticket!!!how can you close the ticket with ZERO client communication?? There is clearly an issue with my line as its intermittent .

[Stacey Elliott @StaceyE_ZA]

@WebAfricaHelper . Is this really the "service " we get ? 2 hours just to connect to an agent and then zero response !

[Stacey Elliott @StaceyE_ZA]

@vumatel seems weltevreden park is down

[Stacey Elliott @StaceyE_ZA]

@vumatel please assist . JhB water broken my orange cable outside . How do I log a call and what the TAT. Tks

[Stacey Elliott @StaceyE_ZA]

@CityPowerJhb

I have not had power for 24hours,I have hexing prepaidthere are units ,I was able to load more today,which I did incase)I noticed the 1000imp/kwh light isn't flashing in the meter box so I assume is not getting power. Ref CPWEB 3735000... 4th call as other closed

[Stacey Elliott @StaceyE_ZA]

@CityPowerJhb

Please advise on block 11.

Everytime last few days that power is restored we, we go off shortly after. Twice Yesterday and then off since 1am today .

CPWEB3730077

[Stacey Elliott @StaceyE_ZA]

@vumatel There is NO outage in my area. Did you even read my message? What are dates on your sms .. cant possible be from 16th Jan to 17th March

[Stacey Elliott @StaceyE_ZA]

@vumatel Fibre seems down in Devon Valley . Weltevreden park

[Stacey Elliott @StaceyE_ZA]

@vumatel . Please advise dates . As states from 16th Jan to 17th March?? Tks

[Stacey Elliott @StaceyE_ZA]

@vumatel do you have outage in weltevreden park , and failrands

[Stacey Elliott @StaceyE_ZA]

@CityPowerJhb weltevreden park. Went off around midnight (not LS) and still off