Stacey_O

[Stacey_O @Stacey_O]

@AmericanAir Help! I just tried boarding and now they’re saying that my ticket was voided. This is madness. Two days of madness.

[Stacey_O @Stacey_O]

@AmericanAir waiting in line for 2 hours (since about 11:20) with about 50 other people at LAX to get rebooked with one person working the desk. There has to be a better way...

[americanair @AmericanAir]

@Stacey_O We're not always able to hold flights. Please reach out to us once travel is complete and we'll look into this more.

[Stacey_O @Stacey_O]

@AmericanAir Why are your representatives telling me it’s basically impossible for them to assist and to fill out an online form? This entire experience has been absurd and from what I read this seems to be the new norm.

[Stacey_O @Stacey_O]

@AmericanAir This is a holiday weekend. I had travel plans with my family tomorrow. Instead I’m stuck. Not compensated and will lose an entire day of my weekend

[Stacey_O @Stacey_O]

@AmericanAir Why is your customer experience completely disjointed? Why aren’t your employees empowered to do the right thing. The right thing would have been to hold the plane and not make aa incur the expense of rebooking and paying for hotels.

[Stacey_O @Stacey_O]

@AmericanAir I’m not going back to the airport at this point it’s 5:34pm. I began this travel nightmare at 8am this morning

[Stacey_O @Stacey_O]

@AmericanAir I call your customer service line and after getting my call back I’m out on hold for a half hour before the call drops. I call back and they tell me to go back to the airport to try to get the room resolved.

[Stacey_O @Stacey_O]

@AmericanAir We ask for two beds and they assure us they’ll note the reservation. We get to the hotel and the hotel is sold out - one room for us with a king sized bed

[Stacey_O @Stacey_O]

@AmericanAir Then I get in line for CS. One person working with 70+ people in line at one point (I have pics). Almost two and a half hours later I finally get to the desk after they add a second person. No flights today and only one hotel room for a coworker and myself. ONE ROOM

[Stacey_O @Stacey_O]

@AmericanAir Not only were we not allowed to board our seats were given to standby passengers.

[Stacey_O @Stacey_O]

@AmericanAir Little did they know prior to my first flight when I learned it was slightly delayed I had asked them to notify the crew for the next flight so they’d know we were running tight. I was told @ gate “not to worry about it, there are enough passengers on bay flight and they know”

[Stacey_O @Stacey_O]

@AmericanAir Can I please give you a timeline of events? I along with several others were on the tarmac traveling from the remote terminal to terminal 4. We arrived around 11:20 for an 11:30 departure and the door was closed. We are told sorry go to customer service.

[Stacey_O @Stacey_O]

@ATTCares After almost an hour - link sent to me to do it myself. FCR: Fail, AHT: FAIL, customer experience FAIL.

[Stacey_O @Stacey_O]

@ATTCares customer experience dept should be embarrassed. On the line for 52:40 attempting to bundle my EXISTING services w/o resolution

[Stacey_O @Stacey_O]

@diamondresorts How will they contact me without my contact info

[Stacey_O @Stacey_O]

@diamondresorts we are owners. Meanwhile our extended party who aren't got upgraded to ocean front.

[Stacey_O @Stacey_O]

@diamondresorts what kind of ocean view room is this?!? So disappointed 😩

[Stacey_O @Stacey_O]

@PPLElectric It's so easy and fun for the whole family! #pplpowerhour

[Stacey_O @Stacey_O]

@dominos placed an online order & paid by card and your driver requested cash from my sitter even when she asked if it was paid. Not cool.