Booked through PHX airport filter. Vehicle pickup is 13 miles away.
Turo support offered Uber vouchers to resolve.
When I followed up, supervisor retracted the offer.
Trip is tomorrow morning. Inconsistent support + no solution.
@Turo@TuroSupport
@TuroSupport@turo You’ve replied with the same “we don’t want to help you” answer that I’ve been given. You’re still retracting the solution offer that I received in writing via email.
@turo is an absolute dumpster fire of a company. Days of customer” service” back and forth; online, email, and phone. Finally offered a resolution that softened the blow only to have that offer retracted once it came time to make good on it. #BuyersBeware#turo#scam