@RichardWGordon We're so pleased to hear that our staff made you feel welcome, Richard! We love hearing that, and we look forward to welcoming you back soon.
@ILLCannon We apologize for the experience you encountered and appreciate your loyalty to IHG. We've documented your concerns and shared them with the hotel management team for review and service improvement. Your comments help support the guest experience.
Thank you for your feedback.
@panovattack Thank you for the kind words. We'll be sure to share your comments with our management team to uphold the level of service our guests deserve. If you would like, you could DM us with your reservation information so that we may forward this with the proper teams! https://t.co/M3aPm145tZ
@Trekkinlife70 Hi, there! We'd love to look into this for you. If you send us a DM with your booking info, our team would be happy to assist you further.
@alokeee20 We truly apologize for the inconvenience. However, our policy states that to protect your privacy, we must continue via private channels. Can you send us a DM on Instagram https://t.co/gG6ShdAxql or Facebook https://t.co/diJECLHgWG so we can further assist you?
@1911_fan We apologize for the experience you've had so far. In order to protect your privacy, we do require concerns to be handled in a private channel. Alternatively, you can complete a complaint form via this link: https://t.co/yAwDng9lNs. You may also email us at [email protected].
@1911_fan Thank you for letting us know that, Chris. Can you send us a DM on Instagram https://t.co/pLQKA4q3Fy or Facebook https://t.co/PsuYwXBcTA so we can look into this?
@jumbodiamond326 We understand, and we appreciate you sharing your concern. We have documented and shared your feedback with the hotel team for reference. Thank you.
@jumbodiamond326 Can you send us more details via DM on Instagram https://t.co/yHTvZApN27 or Facebook https://t.co/fHJpmSjAcw so we can look into this? Thank you.
@jumbodiamond326 Thank you for reaching out and for bringing this to our attention. Please send us a DM with your booking info, so we can look into this for you.