SteelSeries Support

We're your support, so then it's only up to YOU to clutch the 1v1's
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[SteelSeries @SteelSeries]

giving an Apex Pro TKL to someone who replies with a screenshot of them playing in our custom Fortnite pillars map⛏️

(you may or may not have a better chance of winning if you send a screenshot of you + this week's companion👀)

code to join/play: 9448-1956-0547

[SteelSeries Support @SteelSupport]

@rompastompa82 Hey there Rompa! Hmm, that issue could be a variety of things, but our Support team can help narrow it down and troubleshoot it quickly! You can submit a ticket here: https://t.co/5jn7cKneqR. Tell them Belmont sent ya!

[SteelSeries Support @SteelSupport]

v2 Update Notes and rollout of Quickset!

We are excited to announce that QuickSet now enables Sonar game audio auto-switching when you start up a game or manually change QuickSet profiles. QuickSet is currently available in early access to users with an Apex Pro keyboard. We are planning on rolling out QuickSet (that now includes Sonar integration) in multiple phases over the coming months as we move from early access to full release. This allows us to incorporate initial feedback on the experience and make any changes before we roll out to a larger group. The first phase is available for Apex Pro keyboard users. The second phase will include all SteelSeries audio device users. The final phase will include all Sonar users (regardless of if you are using a SteelSeries audio device or not). We know that this is a highly requested feature from our community and we look forward to making this accessible to all users in the near term.

[SteelSeries Support @SteelSupport]

GG 77.0 has been released!

Update Notes Include:

-QuickSet Support for Sonar
-New Presets!
-Apex 9 Line Firmware Update
-more bug fixes and improvements

Full Update Notes: https://t.co/NjfgB9Eq38

[SteelSeries Support @SteelSupport]

Hey there @_Dancou - I don't have any news to share about a firmware patch, but let's get you connected with our Support team to get you some assistance with the issue. If anyone can solve it, the Support team can. You can submit a ticket here: https://t.co/9EfE3VD51g.

PS: Saw you were enjoying Valheim! Nice!

[SteelSeries @SteelSeries]

died mid-grind because your controller tapped out first 🤔
Aeon Pro has 2 batteries 🔋
swap one ➡️keep playing➡️ zero plugging in required🎮
>>> https://t.co/Cg5gQHifnw

[SteelSeries Support @SteelSupport]

Did you pick up our swanky new Aeon Pro Controller? Need a guide on how to set it up and play with nearly unlimited battery life and customization options?

We got you. 😎 https://t.co/Iuio6z9t6J

[SteelSeries Support @SteelSupport]

@pmallory2 @SteelSeries If your headset is still under warranty, then we may be able to assist with a replacement. Please have all of your original order info ready and our Support team will take it from there!

[SteelSeries Support @SteelSupport]

@SteelSeries @pmallory2 Hey there @pmallory2 - It's not game over. Let's get you connected with our Support Squad and see what we can do for you. You can submit a ticket here: https://t.co/5jn7cKneqR.

[SteelSeries Support @SteelSupport]

@ourladyofwar That's odd. If that didn't solve the problem then I suggest chatting with our Support team. Here is a link to our FAQ that details how to connect with our support agents directly: https://t.co/SXcbMVC8f0

[SteelSeries Support @SteelSupport]

@GustavoBands Sorry to hear you're not having a great time. Is something wrong with them that we can help with?

[SteelSeries Support @SteelSupport]

@Telominas @SteelSeries Hey there Telomina, it may have not been slotted into the charger correctly but it's hard to say. Can you send me a photo of how the battery looks inside the charger?

[SteelSeries Support @SteelSupport]

@kenlw_ @SteelSeries Hey thjere Kenlw, can you start by submitting a ticket here? -->  https://t.co/5jn7cKneqR. Once it's been submitted, send me the ticket number and I'll take a look. Give us as much info as possible.

[SteelSeries Support @SteelSupport]

@ZBNova_ I mean, I love a good hoodie so this fits.

[SteelSeries @SteelSeries]

faster than ever💨
features: Rapid Tap↔ Rapid Triger⚡ &
Protection Mode🛡
push boundaries w/ Apex Pro Mini ⌨
>>> https://t.co/K8aWckRL4y

[SteelSeries Support @SteelSupport]

@wyatttttt You gotta show me that setup! I love a good theme.

I'm not in charge of color decisions, but I'll make sure those who are get to see this.

[SteelSeries Support @SteelSupport]

For the record: we've never received a Support ticket for "dishwashing my Aerox 3 too hard."

[SteelSeries @SteelSeries]

AquaBarrier's on a whole new level 🫧💦🫧

[SteelSeries Support @SteelSupport]

@wyatttttt I WISH! Products only come in orange if they're noted on the website. I believe the only product we have in an orange colorway is the Arctis Gamebuds: Arctis GameBuds™ Glorange - US

Currently out of stock, but I hear you.

[SteelSeries Support @SteelSupport]

@wyatttttt Hey Wyatt! Can you DM me your question or Support ticket number? I'll take a look.

[SteelSeries Support @SteelSupport]

@Nyixid @SteelSeries Hey Nyixid! I suggest submitting a ticket here: https://t.co/5jn7cKneqR. Here is a link to our FAQ that details how to connect with our support agents directly: https://t.co/SXcbMVC8f0

[SteelSeries Support @SteelSupport]

@Williams91898 It depends on the product and availability, but sometimes it can take a few days. Why don't you DM me your order number? I'll take a look. - Belmont