Stefany M

[Stefany M @StefMantilla]

@Wayfair The escalation department has NOT helped. My product has not been delivered and I am being held liable for it. That’s NOT ok!

[Stefany M @StefMantilla]

@Wayfair terrible customer service experience! I been passed around with no solution you basically charged me for a product that was never received!
That’s called theft!

[Stefany M @StefMantilla]

@Wayfair it’s taken 3 weeks to get a product delivered but they charged me 3 weeks ago. It’s taken over a week to hear from your escalation department. What has happened to your customer service over the years?

[Stefany M @StefMantilla]

@AmericanAir been trying to get a resolution with customer relations it’s been over a month and still nothing!

[Stefany M @StefMantilla]

@AmericanAir That’s not what your platinum desk supervisor told me. She literally told me I am sorry nothing to do. If this is how you treat your elite status members what would a non status customer say?

[Stefany M @StefMantilla]

@AmericanAir - paying a booster to retain your status when your own platinum desk can’t solve my issues? All I see is you caring about money not your customers!

What’s your favorite airline? Looking for a change

[Stefany M @StefMantilla]

Contacted @AmericanAir customer relations for various issues I’ve had this past week. I’ve called your normal call center but I get no help. Your airport staff says I need to call the 1800 number, twitter says call the AA advantage number, and they say email us. So what is it?

[Stefany M @StefMantilla]

@AmericanAir I need urgent help!

[Stefany M @StefMantilla]

@AmericanAir - my flight was cancelled, then airport staff rebooks me and then my return flight gets cancelled? Seriously American and I been on hold for 4 hours! Your customer service is the worse!

[Stefany M @StefMantilla]

@AmericanAir - are you guys considering extending elite statutes since covid is not allowing us to travel as we would like.

[Stefany M @StefMantilla]

@AHS_Warranty how long does it take for an escalated issue to be resolved? Been dealing with the same issue for still no updates.
Terrible customer service!

[Stefany M @StefMantilla]

@streeteasy I have been in contact with your customer support but I am getting no help.

[Stefany M @StefMantilla]

@streeteasy really concerned with the scamming that’s happening on your app. People are getting scammed and you are not preventing it from happening!

[Stefany M @StefMantilla]

@TECOEnergy - no power in beach park 33629 - can anyone tell us what’s goin on?

[Stefany M @StefMantilla]

@tampaparksrec is picnic island park closed today?

[Stefany M @StefMantilla]

I need a US phone number for @Bupa customer service. I purchased a travel insurance and I need help with a double charge. I been emailing you for over a week and I get no support from your email address.

[Stefany M @StefMantilla]

@AHS_Warranty I will send you a DM one of your subcontractors has been over charging your customers and you at editing nothing to correct this!

[Stefany M @StefMantilla]

@AHS_Warranty I am experiencing the WORST customer service from you. I been waiting for a problem resolution for over 2 weeks and I still have no answer. Is this how you do business? Having your subcontractors over charging your customers and then you don’t provide a response?

[Stefany M @StefMantilla]

@AmericanAir @AmericanAir you need to be more clear about this before booking! I wouldn’t of flight with jet blue with if knew I wasn’t getting at least my miles! This is absurd! Once again your lack of communication and customer service is disappointing.

[Stefany M @StefMantilla]

@AmericanAir if I buy a jet blue ticket through aa will I earn miles? And if an an elite member with aa why am I not get priority with JetBlue?

[Stefany M @StefMantilla]

@AmericanAir What’s not available exactly? Earning miles?