StepChange

We're StepChange, the UK's largest provider of free, online debt advice 24/7. Debt happens. Let's deal with it.

[StepChange @StepChange]

Tomorrow: discover how StepChange is using AI to expand access to debt advice.

Our Virtual Advisor handles routine interactions and admin updates, freeing advisors to support clients with complex needs.

Developed with Connect, with support from the @MoneyPensionsUK Debt Advice Transformation Fund, it increases capacity while keeping support human-centred.

Register now 👇
https://t.co/dVgygnKKTk

[StepChange @StepChange]

@12slottoaster @Credit_Strategy Hi there, we're sorry to hear that you're experiencing issues getting through to us. We're extremely busy at the moment due to an influx of people looking for advice or requiring our services. Are you new to StepChange or do you already have an account with us? Thanks!

[StepChange @StepChange]

We’re proud to have won Transformation Programme of the Year at this year’s Collections & Vulnerability Awards by @Credit_Strategy 🎉 #CVawards

[Richard Lane @itsrichardlane]

What an end to an incredible day. Thank you to the amazing @StepChange colleagues who worked to transform the charity and who earned this award. And thank you, #CVawards @Credit_Strategy.

[Richard Lane @itsrichardlane]

Nearly half of younger StepChange clients surveyed weren't earning enough to cover essential costs. 44% had borrowed to pay rent or their mortgage.

Some sobering findings from new @StepChange research with @BristolUni, funded by @NatWestGroup.

[StepChange @StepChange]

Hi there, thanks so much for your message. If you or anyone you know is in debt and needs help, as a charity we aim to help everyone, whether that is to offer advice or help people on their journey to becoming debt free. You can find information on how to get in touch here: https://t.co/qbTdsStWaj

[StepChange @StepChange]

Hi Helen, we're sorry to hear that you've been experiencing issues getting through to us. We're extremely busy at the moment and we've had a large influx of people needing our help. The teams are working incredibly hard to assist as many people as possible. Please contact our team on 0300 303 5300. Thanks

[StepChange @StepChange]

The cost of living continues to push too many people into problem debt.

We’ve identified 6 priorities the government can take forward to ease immediate pressures and help households build greater financial resilience.

Read more here: https://t.co/qtZFOJ1uih

[Richard Lane @itsrichardlane]

Today we’re launching @StepChange’s new Impact and Partnerships directorate to colleagues, bringing together the teams I lead as Chief Impact Officer.

A relentless focus on good, long-term client outcomes - and building partnerships to achieve them.

1/4

[StepChange @StepChange]

@shaunldhickman Hi Shaun, we're sorry to read that you're still struggling to get through to our team. If you're already a client, you can call us on 0300 303 5300. They're open from 8am - 6pm or email our team on [email protected]. Hope this helps!

[StepChange @StepChange]

@shaunldhickman Thanks for getting back to us. Are you a client or looking for help?

[StepChange @StepChange]

@theDMPdiaries @CommonUnityHQ @TWR_org We're so glad we were able to help! Wishing you the best on your journey to becoming debt free. 💜

[Richard Lane @itsrichardlane]

We welcome @TheFCA taking action against providers that may not have people’s best interests at heart.

People already struggling with debt cannot carry the burden of policing this market. Stronger protection and enforcement are essential.

[StepChange @StepChange]

@itsrichardlane @Credit_Strategy Thanks for your support Richard!😊

[Richard Lane @itsrichardlane]

After a year-long sabbatical, I’m delighted to be back at @StepChange as Chief Impact Officer – bringing together funding and partnerships with policy, research, public affairs, media, marketing and brand. Get in touch to discuss working together to tackle problem debt.

[Richard Lane @itsrichardlane]

Fascinating day at @StepChange’s office, bringing together people across energy, regulation, financial services and the consumer sector to discuss debt and affordability.

Big takeaway: energy debt is no longer just the aftermath of a price shock. It’s becoming structural. (1/7)

[JCP in Cheshire @JCPinCheshire]

Customer Service Advisor @StepChange in Chester

Click: https://t.co/wjHXzCRiHi

#ChesterJobs

[StepChange @StepChange]

@cammsuckks Hi there, we're sorry to read that you're experiencing issues getting through to us. Please contact our client team on 03334438553. Thanks, Gee