Steph

[Steph @Steph_E_Craig]

@British_Airways - what does a girl have to do to get refunded for a flight YOU cancelled over 2 months ago??? #help #CustomerService #gonewrong

[Steph @Steph_E_Craig]

@British_Airways Great chatting to your customer support. I'm still waiting to be refunded expenses from a flight YOU cancelled over two months ago, and your agent throws the phone down on me. Lovely stuff #CustomerService #britishairways #Refund

[Steph @Steph_E_Craig]

@TAKEALOT Read the email YOU sent ME. It's 21 days after the return ticket was logged. It's written in the extract above. And I am leaving the country tonight so how can you expect me to wait three weeks for laptop parts to arrive? There will be no one here to deliver the laptop to!

[Steph @Steph_E_Craig]

@TAKEALOT I am leaving the country TODAY!!!! This is your own 21 day refund policy. WHERE IS MY MONEY?! #PayBackTheMoney #complaint #takealotsucks #unhappy #customer

[Steph @Steph_E_Craig]

@TAKEALOT I sent you all this information yesterday!!! Worst customer service ever!

[Steph @Steph_E_Craig]

@TAKEALOT That is not what you very own policy says...I do not want to wait for a repair/replacement from the supplier because I am leaving the country TOMORROW. And I gave you notice of this ages ago. So now I need a refund ASAP #complaint #badservice #PayBackTheMoney

[Steph @Steph_E_Craig]

@TAKEALOT I DO NOT WANT A REPAIRED LAPTOP I WANT A REFUND.

Is that clear enough for you now? This is your own 21 day refund policy you refuse to honour! #PayBackTheMoney #theft #badservice #unhappy #customer

[Steph @Steph_E_Craig]

Please tell me why now, at day 23, you are refusing to offer me the refund I urgently need before I depart the country? I have said I cannot wait 3 weeks for spare parts to be ordered, so WHERE IS MY REFUND?! @TAKEALOT #liars #badservice #PayBackTheMoney

[Steph @Steph_E_Craig]

@TAKEALOT - this is YOUR OWN policy:
"It could take a few weeks for the supplier to review your claim. However, after 21 days from the date you logged your return, we'll be in touch to offer a credit/refund should you not want to wait for a repair/replacement from the supplier."

[Steph @Steph_E_Craig]

@TAKEALOT How many times will you tell me the same incorrect information? It's past 21 days now, why are you refusing to give me my money back? #PayBackTheMoney #takealotsucks #theft

[Steph @Steph_E_Craig]

@TAKEALOT You have responded with the same useless information the call centre consultants have been giving me. It's past 21 days - you need to refund me, not make me wait for spare parts. This is ridiculous #takealotsucks

[Steph @Steph_E_Craig]

@TAKEALOT Why are you not willing to honour your OWN returns policy of offering a refund after 21 days? #complaint #bad #service #unhappy #customer

[Steph @Steph_E_Craig]

Why you should NEVER buy a laptop from @TAKEALOT: a tragic tale #complaint #unhappy #customer #PayBackTheMoney

[Steph @Steph_E_Craig]

@TAKEALOT You have responded with the same useless information the call centre consultants have been giving me. It's past 21 days - you need to refund me, not make me wait for spare parts. This is ridiculous #takealotsucks

[Steph @Steph_E_Craig]

Why you should NEVER buy a laptop from @TAKEALOT: a tragic tale #complaint #unhappy #customer #PayBackTheMoney

[Steph @Steph_E_Craig]

@TAKEALOT Where can I send these details? Twitter messaging?

[Steph @Steph_E_Craig]

I won't even mention the countless hours of frustration trying to navigate the terrible email help system and call agents who give you the same useless responses with no results. @TAKEALOT management, do you even exist? CALL ME! #complaint #takealotsucks #badservice #unhappy

[Steph @Steph_E_Craig]

Never order a laptop from @TAKEALOT because if something goes wrong, you will be unable to work for close to 2 months and then receive a patched up, faulty laptop instead of a refund #complaint #unhappy #customer #takealotsucks #PayBackTheMoney #badservice