Stephanie Bayer

Senior Director, Patient Experience @ClevelandClinic. I support patient facing services, coffee, travel, and being the fun aunt. Tweets my own.

[Stephanie Bayer @Steph_L_Bayer]

A snap of the team’s gratitude gallery, we talked about here: Studies in Empathy: https://t.co/Jwo9lz00vi @StudiesinPX @boissyad #PatientExperience #gratitude #empathy #engagement

[Stephanie Bayer @Steph_L_Bayer]

Important conversations - now more than ever. Hope others can join this virtual sharing. @perez_protto @boissyad @roses1800 @JudyWelshMD @julie_rish @AmyWindova @RevAmyGreene @PKuzmickas

[C-TAC @CTACorg]

Sept. 24: Join C-TAC and @ClevelandClinic for a Research Forum as experts explore strategies for improving #advancecareplanning through communication. https://t.co/392BCpYryr

[Silvia Perez-Protto, MD, MSc, MBA, FCCM @perez_protto]

We have an amazing leader @boissyad that believes in patient experience and shapes it dynamically overtime

[Stephanie Bayer @Steph_L_Bayer]

Even more team members sent pic this AM. Awesome!

[Stephanie Bayer @Steph_L_Bayer]

I’m lucky. I get to be on a team with these dedicated people not only at work, but out of work too with virtual Velosano this weekend. (Also, I’m the only heat wimp that logged the miles inside). https://t.co/G82HwY1Iz9 #Velosano

[Stephanie Bayer @Steph_L_Bayer]

Every flower must grow through dirt.

Beyond grateful for the kindness and grace that gently delivers these reminders when needed the most.

[Silvia Perez-Protto, MD, MSc, MBA, FCCM @perez_protto]

⁦@RanaAwdish⁩ beautifully describes a new reality: caring for ICU pts w/o loved-ones. ⁦@boissyad⁩ ⁦⁦@SCCMohio⁩ ⁦@SCCM⁩ @Steph_L_Bayer⁩ ⁦@AmyWindova⁩ Public shelter=love Thank you ⁦@GovMikeDeWine⁩ @DrAmyActon ⁦ https://t.co/qy8bViuNyZ

[Stephanie Bayer @Steph_L_Bayer]

Powerful words from a respected colleague. https://t.co/5hEqiUkqFH.

[Tom Mihaljevic @TomMihaljevicMD]

We are committed to the safety of our patients, caregivers and visitors, and we want everyone to feel comfortable when they seek care with us. Here’s a look at what to expect @ClevelandClinic as we continue to welcome patients back.

[Stephanie Bayer @Steph_L_Bayer]

Pts calling us w safety questions. We are ready. We’ve been “limiting visitors, delaying some surgeries, providing proper personal protective equipment for caregivers, disinfecting surfaces, practicing physical distancing and screening”... #dontdelaycare https://t.co/IRXcsAcz75

[Stephanie Bayer @Steph_L_Bayer]

Blessing of the hands for Nurses Week looked a little different this year, but still significant. Thanks, @RevAmyGreene and Spiritual Care team for all the ways you show up. Happy Nurses Week to all the amazing nursing colleagues!! We are all so blessed by all you do!!

[Stephanie Bayer @Steph_L_Bayer]

My sister - single mom, community hospital frontline ER nurse

My dad - formerly-retired, cancer survivor, managing multiple grocery store meat departments right now

These two show me daily that I come from strong stuff #LookForTheHelpers #TheyAreMyFamily ❤️❤️❤️

[Stephanie Bayer @Steph_L_Bayer]

Ombuds currently spends day alone in our hospitals navigating terribly emotional talks about the current safety-based visitation rules with worried families. Learned they can also spend Friday evenings checking on each other. #thisisateam #HealthcareHeroes @PKuzmickas @boissyad

[Stephanie Bayer @Steph_L_Bayer]

This is exactly why we keep showing up with our amazing teams, right, @PKuzmickas

[DocJenRamsey @DocJenRamsey]

There is a "healthcare personality trait" we all share: we like the role of "The Helper." We share this trait with other professions which, when there's a fire, run into the fire instead of away from it.

[Stephanie Bayer @Steph_L_Bayer]

Dropped puppy off for neuter. Vet moved on Monday. Seems that makes me nutty. Hammered poor tech with questions. “Have we operated here yet? His procedure? How many? How do you control for risks in unfamiliar location - do you use checklists?” #qualitycare #doineednewvetnow

[Stephanie Bayer @Steph_L_Bayer]

A continuing improvement pilot, using a ten point distress thermometer, showed a standardized spiritual care intervention can reduce caregiver distress by more than 3 points following a high stress patient involved workplace violence event. Great work! @RevAmyGreene @boissyad

[Stephanie Bayer @Steph_L_Bayer]

My BFF was in our hometown, as her dad enters last days in hospice. She assured me-she had it. I cleared calendar & drove in anyways.Showed up in lobby with hugs. Was there. Camped w/ my own parents for days.

Profound weekend.

I will show up more. Find time. Not wait for ask

[Stephanie Bayer @Steph_L_Bayer]

Every year when I see the kiddos’ reactions to this visitor, I think how lucky I am that I get to work here.

[Stephanie Bayer @Steph_L_Bayer]

What a privilege it is to work alongside compassionate individuals creating collective space for pausing and honoring all the lives touched and that we say goodbye to in healthcare. Thank you @boissyad @LHoeksema @RevAmyGreene and team for leading our CCF #serviceofremembrance

[Adrienne Boissy @boissyad]

SUBMIT today for #pesummit !!! We want to hear about your work in driving #Empathy #digitalhealth #designthinking #ptexp @HIMSS @hcldr @MadPow @endwellSF @ClevelandClinic deadline dec 11!! https://t.co/0JC7dZOp7H