At Netflix, when we were still shipping DVDs, our most common customer service ticket was for a lost or stolen disc.
And our response was remarkably simple and consistent: we shipped them another one. Immediately. No questions asked. At a cost of around $20 per DVD.
Could our customers have been defrauding us by just keeping the disc and reporting it stolen?
Maybe.
But I’ve always believed that most people are honest.
So why not make things easy for the 98% of the people who are honest, rather than making it hard for everyone just to snare the 2% who are bad actors.
It’s simply bad business to treat customers poorly.
Our three main applications for AI in scaling a virtual behavioral health network:
1) Revenue Cycle Management (RCM) enhancements
2) Scheduling optimization between therapists and members (our word for people seeking our services… we don’t say “client” or “patient” at @treatmyocd)
3) Helping our therapists build rapport
One of the best companies I've had the privilege of working with in healthcare is NOCD.
They do nationwide teletherapy for people with OCD, a much more common & misunderstood condition that most think. The ERP modality is tremendously effective at helping manage an often unmanageable condition—plus they deliver it conveniently and affordably at scale.
I'm an enormous fan of their business, their mission, and above all their best-in-class team, led by their visionary founder & tremendous builder Stephen Smith. If you're looking for a clinical position (or any position, really), they're hiring... and you should apply @treatmyocd asap: https://t.co/Cif3sZEe3a
I've shared about my partnership with @treatmyocd, a virtual therapy provider specializing in evidence-based #OCD treatment. NOCD has partnered with many insurance companies to offer over 130 million people access to OCD-specialty therapy. Learn more at https://t.co/3DQ3e9ealX.
Stephen Smith and the team at @treatmyocd not only are providing critical hard-to-find care, they combine it with this kind of education. Spread the word. And don’t EVER make jokes about OCD.
If you suspect that you have OCD (Obsessive Compulsive Disorder) then this is an absolutely brilliant interview to watch. Dr. McGrath of @treatmyocd interviews author, @johngreen whose YA fiction book on the topic, #TurtlesAlltheWayDown has been made into a movie! https://t.co/OGkE5Ia2rE
Thank you @HuffPost for highlighting the moving, accurate portrayal of #OCD in “Turtles All the Way Down.” This movie means a lot to our community and we’re honored to partner with @johngreen to raise awareness of OCD and proper treatment. Read more: https://t.co/Z8pRL114Eq
After nearly a decade of working on @treatmyocd, seeing our commercial come on ESPN during the NBA playoffs with our proud partner @howiemandel was a memory that I’ll never forget . So grateful! #mentalhealthawarenessmonth