SH

[SH @Steve_AH3]

@giffgaff Couldn’t be any less helpful or empathic if you tried. I’m not sure what I was expecting. Silly me!

[SH @Steve_AH3]

.@giffgaff I have become a new customer today. I am travelling around Asia. I have just topped up £10 to make an important phone call to a credit card company on an international number and after 9 minutes I have been cut off (an unresolved call) and I have no credit.

[SH @Steve_AH3]

@HalifaxBank Your response might as well be from a chat bot and quite clearly couldn’t care any less so I’ll be taking my two long term accounts elsewhere within the next few weeks. Absolutely disgusting customer service. Hope this helps.

[SH @Steve_AH3]

.@HalifaxBank I am in Asia. My credit card is intermittently declining. I didn’t receive the fraud check text initially. I cannot unblock my card without calling you (says your chat function). I can’t call you as I don’t have international calling credit and I am on an island

[SH @Steve_AH3]

@o_burbidge @HalifaxBank Words fail me.

[SH @Steve_AH3]

Please can you explain your pricing? What have I missed? I was under the impression from your website this was 20p per minute plus service charge. Very unhappy new customer probably about to take this custom elsewhere but just curious!!!

[SH @Steve_AH3]

I even confirmed I would be in Asia before I left the UK. Wondering what is going on with my card? It works for some things and not for others. Please can you help me?
I am backpacking between hostels. Thanks

[SH @Steve_AH3]

verbalised that. I am in a foreign country! Do your international fraud teams not make external calls at all in these circumstances? Why not?

The text code still hasn’t come through from the call. Your agent told me I can’t verify any other way - not even through the app?!

[SH @Steve_AH3]

How can I speak with an actual human to FINALLY(!!!!) resolve this, when I’m living in a foreign country. Free phone international number????? Please explain!!!!

[SH @Steve_AH3]

. @virginmedia I am not happy. Your customer service has been repeatedly diabolical. My complaint hasn’t been dealt with properly. I have since settled my final bill (before I moved half way across the world!) and you have now double charged me. You have also emailed me claiming

[SH @Steve_AH3]

Added a £40 charge to my account. Please tell me who in their right mind treats their customers like this??? Do you actually care at all? I will never open an account, of any sort, with Virgin again and will strongly suggest no one else I know does either.

[SH @Steve_AH3]

@virginmedia You don't accept DMs?

[SH @Steve_AH3]

Completely unimpressed with your customer service at @virginmedia and your employees' lack of care with an error that you have made regarding the length of my contract while moving house.

I've been passed around 6 different employees & being told different things.

[SH @Steve_AH3]

#internet #broadband #broadbandprovider #virginmedia #wifi #phone #home

[SH @Steve_AH3]

Your communications regarding my account and house move (which has generated two accounts) have been non existent too. I was told in September when this issue presented itself that it would be resolved.

[SH @Steve_AH3]

I'm nominating @RuthStraussFdn as part of the @BigGive's Supporter Choice Awards for their work in parental bereavement following an incurable diagnosis.

This means a lot to me as someone who suffered bereavement in childhood.

#TheBigGiveChoice #ChristmasChallenge

[SH @Steve_AH3]

@HSBC_UK I can't even log into my online banking via the browser because I need the app to generate the security key. When will this be resolved?

[SH @Steve_AH3]

It was great to make a guest appearance on the @PaulMillerRadio on #BBCLR this week & so nice to hear from listeners too!

I can't believe it's been 8 years since I took Paul for a game of late night bingo live on air.

Here's to your next chapter, Paul!

https://t.co/npQBivD5Ss