Steven Brown

[Steven Brown @StevenB61428387]

@Zopa Already contacted you early this morning. A Technical person should be calling me back and someone else calling me back from the “relevant team”about my complaint that i raised with the person i spoke to. No call back from either yet..??

[Steven Brown @StevenB61428387]

@Zopa Just checked my ZOPA account the balance is incorrect and recent transactions are not showing. I see others have experienced issues and ZOPA are aware of their system failures. As a saver with ZOPA I am Very concerned that i have not been contacted.

[Steven Brown @StevenB61428387]

@campbellclaret @BorisJohnson Don’t forget the Lies regarding the “Cladding Crisis” our application to building safety fund was submitted July 2020. Still no response, our bill is in the £millions. PM said leaseholders should not be held responsible for remediation but we are...Another lie by @BorisJohnson

[Steven Brown @StevenB61428387]

@RICSnews We had an EWS1 survey done last year on our block. Since then we have been paying £24,000 per month for a waking watch. Freeholders don’t communicate, builders Countryside Properties don’t communicate. BSF application done & no response. Thanks a lot. https://t.co/en79rgvEOl

[Steven Brown @StevenB61428387]

@CountrysideProp COUNTRYSIDE PROPERTIES built Master Gunner Place in Woolwich, leaseholders face a £1.4million cladding bill.
Leaseholders pay £24,000 a month for a waking watch patrol. Countryside Properties continue to not communicate. I wonder why?
https://t.co/en79rgvEOl

[Steven Brown @StevenB61428387]

@virginmedia No chance. I have held on that number for 2 hours. No response. I think the fact that even line managers dont call when requested says it all. Your customer service is dreadful. Cancelling a contract with Virgin is very difficult.

[Steven Brown @StevenB61428387]

@virginmedia I have been trying to cancel my contract with you for a while now. In fact since Aug 2020. I am abroad. No one ever responds on your “chat” service and I am completely fed up being put on hold for hours on end when trying to call you. I have raised a complaint.

[Steven Brown @StevenB61428387]

@virginmedia Give me a number that will get answered within an hour and i will try.

[Steven Brown @StevenB61428387]

@virginmedia No, it is not resolved. I just Said that. I simply dont have the time Or the will power to continuously try and get through to Virgin. No one responds to Text service. Phone does not get answered. Get the line manager to contact me please ref: KMM74130565V84320L0KM

[Steven Brown @StevenB61428387]

@virginmedia No. The representative Ajay in Customer Services (retention team) requested a call back to me from his line Manager Natalie In Customer relations for Yesterday (Monday) no call received from her. I did receive a call from someone saying was it the price that made me want to leave

[Steven Brown @StevenB61428387]

@virginmedia I never spoke to anyone on the “Chat” service at Virgin Media after trying continuously for 3 days. I now know after finally speaking to the “leaving team” that you cannot cancel your contract on “Chat” or ”Text” or your “online account”. You can only cancel your contract calling

[Steven Brown @StevenB61428387]

@virginmedia The option 3 “tell us your moving” team will pass you through to the Customer services team (tell us you are leaving team) they have to answer up to 9pm.

[Steven Brown @StevenB61428387]

@virginmedia For your information. I did eventually get through to Virgin Media on the telephone. The way to get through us call just before they close, five minutes to 9pm and pick option 3. This is the “tell us you are Moving” team.

[Steven Brown @StevenB61428387]

@virginmedia They wont respond to Message, I’ll bet on it. They say they respond to “Chat” within 4 hours. Ive tried for 3 days... I’ll cancel Direct debit. They will contact me then...

[Steven Brown @StevenB61428387]

@virginmedia They wont respond to Message, I’ll bet on it. They say they respond to “Chat” within 4 hours. Ive tried for 2 days... I’ll cancel Direct debit. They will contact me then...

[Steven Brown @StevenB61428387]

@virginmedia The chat service I started at 11am this morning its now 19.20pm

[Steven Brown @StevenB61428387]

@virginmedia Are you being serious? I have been holding on that number yesterday and today for over an hour...

[Steven Brown @StevenB61428387]

@virginmedia No this is the message

[Steven Brown @StevenB61428387]

@virginmedia I’m abroad. 150 doesn’t work and I don’t have a Virgin phone.