@EastMidRailway I made a delay repay claim for journeys on Jun 24 and 25. It was not approved (reasons given made no sense). The contact centre have not responded to my follow up, sent a week ago. How do I escalate this?
@EastMidRailway I have an advance ticket from St Pancras - Nottingham on Weds 24th June. I've been notified of cancellation, which says I can only change to another EMR service. However there do not appear to be any EMR services operating. Can I travel on an LNER route instead?
@greateranglia For what purpose? Nothing changes. I'm currently on a train stuck at Clapton. What is being done to fix the problem and get us moving? The driver has just told us that he hasn't got any information
@greateranglia Hi Georgie, no. No announcements were made. All passengers were waiting on platform 2, as shown on all station boards. However, an empty train left from platform 4 - only saw as it was departing that it had LST on it. National rail still show it as having departed from plat 2!
@Village_Hotels Checked into your Farnborough hotel to find a foul-smelling room with a wet carpet. I was then told by the manager that there was nothing he could do as there were no other rooms available, so would have to stay in a room that is not fit for use. Disgusting.
@eon_next is this a genuine E.on email address: @eon-next-cabac46b5ea2.intercom-mail.com ?
I contacted your service team having recently moved into a new property supplied by you, and the content of the response and this address makes me wary