@FedExHelp What's really sad is that it was a supervisor that told me today that your company's reasoning for slow deliveries is due to the shutdown ππ
@FedExHelp hello I can use some assistance here for a logistics team member as this is a help forum and I have been trying for 3 days at different areas so FedEx for simple help
@FedExHelp I hope you guys fix the tariff procedure and Intk Shipment hold procedure as this is embarrassing to call a company and get no help. I see why AI is easily taking people's jobs
@hub_customer9 No problem can someone assist me with my issue is all I need to know before we go to DM and then I am given some BS, sorry but it's not the first time I have had this happen to me so just trying to clear things up prior. Full transparency
@FedExinquiry Ok but before we waste each other's time can someone there one on one assist me with tariffs charges info? I need to know how your company breaks it down for me to pay
@FedExinquiry I need specific help about my package and why it's taking so long as well as I need specific help on how to assess tariff fees on my shipments. If there is a person who can directly help me please direct them to me. I don't want to talk to someone who will on waste my time
@hub_customer9 Before we go through this is there someone within your area that could help me for international shipping and let me know how to figure out these tariff prices
@FedExHelp Hey Jess my frustrations with FedEx now is all over the place. I need to know things that 15 agents can't seem to assist or decide to tell me they cant help which makes no sense to me
@FedExHelp some of the worst customer service I have ever been a part of. These companies need to stop saying how sorry they are to hear my problem and then do nothing to truly help