Well Done to @NeomiDiagne for getting WOWd by a guest for going above and beyond all the way from making the guests booking to arrival and meeting their needs throughout! great #guestjourney π
Cancer Has No Colours!! raising awareness and working along side the Beefeater Talpore to raise as much money as possible for this amazing local charity! β€οΈβ€οΈ @smadd1980 @jfair79@TheTalpore
when two guests book a twin room but argue who is getting the bigger bed! Dont worry Sophyβs got you covered π #GuestsFirst#HappyGuests#NoFighting
BIG well done to all the nominations who came to the Northern Lights event tonight and thank you to all the OMβs and @jfair79 for a great evening! But big shoutout to @smadd1980 you truly are a great manager and a pleasure to work with -Sophy #LetsSmashThisYear#WOWS#KongFu βοΈ