@NickSchmidt Be it the data in different lakes or different applications entirely (through mulesoft, Informatica..etc)
What do you think of them? Do you see it as a unique advantage?
@NickSchmidt Do you have the same opinion of $CRM or $NOW?
$CRM has huge customer data and that gives them an edge? Agents working with the context is better trained than something you plugin from outside. CRM also unifies fragmented data from multiple sources via Data cloud.