Craig Stoss

Senior Leader in CX.
Come find me on LinkedIn or

[Craig Stoss @StossInSupport]

I love all the people I follow on here, and will transfer that to @LinkedIn https://t.co/erp8eD0a8b

And my content will continue to be hosted on

https://t.co/KDKDeBWv45

[Craig Stoss @StossInSupport]

@ayagil This is a test for subject

[Craig Stoss @StossInSupport]

@PHTestX Hello from me.

[Craig Stoss @StossInSupport]

We are ALL measuring #CustomerExperience Wrong.

Our focus is not on CX at all in most cases. We focus on performance of our people (#sales, #support, #BDR, #marketing) and assume that translates to a positive CX.

https://t.co/Kw3BwBd06z

https://t.co/bPv0oxyQNr

[Craig Stoss @StossInSupport]

I love all the people I follow on here, and will transfer that to @LinkedIn https://t.co/erp8eD0a8b

And my content will continue to be hosted on

https://t.co/KDKDeBWv45

[Craig Stoss @StossInSupport]

With @CBC being falsely labelled as "state run" at the behest of a political rival to our government in Canada, as well as the general reduction in quality of this app and the inconceivable focus on the meme-ification and hostility, I will be taking a break from Twitter as well.

[Craig Stoss @StossInSupport]

It is clear this place is no longer a relatively open forum for discussion, but is being coerced into a political tool at the direction of a single person's world view.

[Craig Stoss @StossInSupport]

It's 2023, LLM's are generating clear, human-sounding speech mimicking anyone in the world's voice and yet I still have to listen to a voicemail I receive 10 times because it is so grainy and fuzzy I can't make out the name, number, or company... *sigh*
#telecommunications

[Craig Stoss @StossInSupport]

Fact: there is no "perfect" #CustomerExperience. There are always going to be opportunities to grow and get better.
PartnerHero's Free CX Maturity Model will take 5 mins and will provide you valuable guidance on #CXstrategy https://t.co/gT3G2bd6jp
#customersupport
#maturitymodel

[Craig Stoss @StossInSupport]

Knowledge is not a zero sum game.
Too many people hoard knowledge as if it's their secret sauce that makes them successful.

But knowledge sharing makes everyone successful. I don't become less successful by helping you acheive success.

[Craig Stoss @StossInSupport]

I am speaking about the AI tech landscape for #Customersupport, #Customersuccess and #CustomerExperience Teams on April 18th at 2pm EDT.

We'll discuss tools and features that exist today to help create your #artificialintelligence strategy!

RSVP Here: https://t.co/3C9hAXw06I

[Craig Stoss @StossInSupport]

I was at the Support Driven conference this week and got a chance to get some quick #customerexperience and #customersupport #leadership tips from the amazing @mrpatto @mdale7 and other!

https://t.co/6Wpp0TUJNB

[Salto @salto_io]

Gathering data means nothing if you’re not leveraging it effectively. Check out this post by #Zendesk expert @StossinSupport to learn how to connect data for a better CX, reduced handling times, and more: https://t.co/UGxCNdRUkr

[Craig Stoss @StossInSupport]

@jtwatkin @sherikendall @sustainableguy @DebiMongan @NealDlin @mikeaoki @JeremyHyde_ @HuskerHix @dbeaumont266 @SeanBHawkins @jacobshields20 @TomRichard11 @NealTopf @theccdoctor @LisaLisajm5 @thecallcenterc1 Occupancy is time that is spent waiting for tickets to come in and is potentially idle time. There is no ‘right amount’ of occupancy. High-volume CCs may be 100% and technical B2B companies or backline support teams might be in the 75-80% range

https://t.co/PaDrOBdsyt

#CXQOTD

[Craig Stoss @StossInSupport]

"Any company can add incredible value by using data to streamline its processes, inform customer interactions, shape product development, and mitigate issues altogether."

My latest for @salto_io
#data #customerservice #customerexperience #zendesk

https://t.co/3c8buWmrNj

[Craig Stoss @StossInSupport]

Your problem isn't the problem. The problem is executing to fix the problem.

We can all list 5 things we know are wrong/broken, know can be fixed and just live with. So the broken thing isn't the issue.

The problem is in the fix execution. That's where most people fail.

[Craig Stoss @StossInSupport]

https://t.co/XzD9vNe3ua

[Craig Stoss @StossInSupport]

@ZoeSchiffer Can I have "Ridiculous corporate messages in the year 2023 for $200, Alex?"

[Chyngyz Dzhumanazarov @cdzhuman]

Tune in to learn about the latest tools and trends in CX!

[Craig Stoss @StossInSupport]

When have you *ever* wanted "The industry standard experience" as a consumer?

Never.

#customerexperience
#customersupport
#benchmarks
https://t.co/JLe3AlPbk3

[Craig Stoss @StossInSupport]

I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice.

Join us on March 30th at 1pm PDT!

https://t.co/8YIzCy0wdj