I love all the people I follow on here, and will transfer that to @LinkedIn https://t.co/erp8eD0a8b
And my content will continue to be hosted on
https://t.co/KDKDeBWv45
We are ALL measuring #CustomerExperience Wrong.
Our focus is not on CX at all in most cases. We focus on performance of our people (#sales, #support, #BDR, #marketing) and assume that translates to a positive CX.
https://t.co/Kw3BwBd06z
https://t.co/bPv0oxyQNr
I love all the people I follow on here, and will transfer that to @LinkedIn https://t.co/erp8eD0a8b
And my content will continue to be hosted on
https://t.co/KDKDeBWv45
With @CBC being falsely labelled as "state run" at the behest of a political rival to our government in Canada, as well as the general reduction in quality of this app and the inconceivable focus on the meme-ification and hostility, I will be taking a break from Twitter as well.
It is clear this place is no longer a relatively open forum for discussion, but is being coerced into a political tool at the direction of a single person's world view.
It's 2023, LLM's are generating clear, human-sounding speech mimicking anyone in the world's voice and yet I still have to listen to a voicemail I receive 10 times because it is so grainy and fuzzy I can't make out the name, number, or company... *sigh*
#telecommunications
Fact: there is no "perfect" #CustomerExperience. There are always going to be opportunities to grow and get better.
PartnerHero's Free CX Maturity Model will take 5 mins and will provide you valuable guidance on #CXstrategy https://t.co/gT3G2bd6jp
#customersupport#maturitymodel
Knowledge is not a zero sum game.
Too many people hoard knowledge as if it's their secret sauce that makes them successful.
But knowledge sharing makes everyone successful. I don't become less successful by helping you acheive success.
Gathering data means nothing if you’re not leveraging it effectively. Check out this post by #Zendesk expert @StossinSupport to learn how to connect data for a better CX, reduced handling times, and more: https://t.co/UGxCNdRUkr
"Any company can add incredible value by using data to streamline its processes, inform customer interactions, shape product development, and mitigate issues altogether."
My latest for @salto_io#data#customerservice#customerexperience#zendesk
https://t.co/3c8buWmrNj
Your problem isn't the problem. The problem is executing to fix the problem.
We can all list 5 things we know are wrong/broken, know can be fixed and just live with. So the broken thing isn't the issue.
The problem is in the fix execution. That's where most people fail.
I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice.
Join us on March 30th at 1pm PDT!
https://t.co/8YIzCy0wdj