Kady Stribling

Teacher

[Kady Stribling @StriblingKady]

@flynorse
How do I find my flight information? Website is down and can’t confirm transatlantic travel within the next two weeks. Please help.

[Kady Stribling @StriblingKady]

⁦@AmericanAir⁩ PLEASE HELP ME Albuquerque teacher fights airline for reimbursement after lost luggage, flights postponed #AMERICANAIRLINESDOESNTSUPPORTTEACHERS https://t.co/hM9P2RGAVZ

[Kady Stribling @StriblingKady]

@AmericanAir @AmericanAir I spent significantly over the $108 you are offering me in compensation on my student’s clothing when our bags were lost. This is horrific. Please connect me with someone who can help. #americanairlinesdoesntcareaboutteachers

[Kady Stribling @StriblingKady]

@AmericanAir #americanairlinesdoesntsupportteachers #americanairlinesdoesntsupporteducation

[Kady Stribling @StriblingKady]

@AmericanAir I have already done this and was told it was likely to just reassign to the agent who hung up on me who previously handled my claim. Emails have been sent. No response. Unacceptable.

[Kady Stribling @StriblingKady]

@AmericanAir @AmericanAir last time I followed up, the day my claim was handled, I was hung up on for asking questions that pertained. Please advise.

[Kady Stribling @StriblingKady]

@AmericanAir your mission statement is, “committed to provide every citizen of the world with the best service of the air travel to the extensive selection of destination possible.” How does refusing to compensate teachers/students after your errors fit this?

[Kady Stribling @StriblingKady]

@AmericanAir newest update… You’ll reimburse me part of what I spent, but you won’t reimburse my other chaperone,who bought students clothing out of her own pocket after our bags were delayed? Makes zero sense and you should be ashamed. @krqe @krqegarate

[Kady Stribling @StriblingKady]

@AmericanAir please find someone to help me.
I’m a teacher, and I took seven students to NYC in November. We arrived a day and half late into NYC following crew time out cancellations and mechanical issues. We received no compensation for hotels.Our bags were (continued below)

[Kady Stribling @StriblingKady]

@AmericanAir

[Kady Stribling @StriblingKady]

told I had to purchase everything by representatives I talked to when I was in NYC. This is the worst customer service I have ever encountered and I am floored by the negligence this company has shown its customers. @americanairlnes

[Kady Stribling @StriblingKady]

I continued to ask questions and calmly state my dissatisfaction and she proceeded to tell me we were going in circles and disconnected our call, telling me to look for an email. I am paying interest charges on the credit cards where I purchased student clothing because I (cont)

[Kady Stribling @StriblingKady]

her contact info. She let me know she would look through today, but couldn’t guarantee reimbursements of charges. She called me back to let me know certain things I had been assured via other reps, would be reimbursed, would not and she was sorry I had been misinformed. (Cont)

[Kady Stribling @StriblingKady]

Have received nothing from these interactions. I finally got through to the agent “assigned to my case” today, as it is the last of the 30 day window open for this review, and was told that she had.never seen my case or been notified. She had no idea how I had even gotten (cont)

[Kady Stribling @StriblingKady]

baggage claim case. The baggage center agent “assigned” to my case has never reached out and I have left seven voicemails. The agent assigned to my complaint from the Customer Relations center is not reponding to my emails. Phone agents continue to try and support, but I (cont)

[Kady Stribling @StriblingKady]

I have received no help. I have been shunted back and forth between departments when I can actually find a person to speak to. If I call baggage I’m told the only way this can be handled is via customer relations emails, but there is also someone apparently assigned to my (cont)

[Kady Stribling @StriblingKady]

available on your website with all passengers’ information. I have submitted the passenger property questionnaire with an attached 28 page detailed expense report with each students information, my own and my other chaperones to American Airlines central Baggage office. (Cont..)

[Kady Stribling @StriblingKady]

conference and we couldn’t attend due to the miscommunications and constant errors your company caused us. Most of my students had never been to NYC and their trip was marred by the apathy your company showcased in regards to our issues. I have submitted every complaint (cont..)

[Kady Stribling @StriblingKady]

We would be reimbursed since it was a baggage issue. We went to NYC to attend a journalism conference that we were unable to attend due to luggage delays and lack of transparent communication from American Airlines baggage center. The entire purpose of our trip was the (cont)

[Kady Stribling @StriblingKady]

Lost up until the day before we came home. We were misled constantly and told they were on their way to our hotel for delivery. My students were in the same clothing for 72 hours. Myself and other chaperones paid out of pocket for students new clothes as we were told we (cont..)