Pete Strouse

[Pete Strouse @StrousePete]

@Dell your company stole $1,807.65 from me and I can't get it back. It has been 3 months now. Fix this. I refunded a laptop purchase and all was good, until I was charged the same amount again 9 days later without my authorization. I guess this is the only way to get things done.

[Pete Strouse @StrousePete]

Do you stay profitable scamming people for products they didn't want or use? Can't imagine that's an effective business strategy in the long-run. Now I have a client mad at me and I can't afford to pay the bill. Could have just done the right thing in the first place.

[Pete Strouse @StrousePete]

Hey @CBforEmployers, your sales/customer service team is trying to charge me for 2 months worth of products I did not order or use all because they have an archaic method of cancelling a contract that shouldn't have auto-renewed in the first place. Worst CS experience of all time

[Pete Strouse @StrousePete]

@CBforEmployers I've recently had the worst customer service experience of my adult life.

Contracts should not auto-renew if a customer doesn't manually cancel them after explicitly stating they only want one month of service.

[Pete Strouse @StrousePete]

@DellCares your company stole $1807 from me in June and I STILL haven't been able to recoup the money. I opened up a support ticket and the agent just went dark on me. I never even got a notification the ticket was closed. It's amazing to me you can stay in business like this.

[Pete Strouse @StrousePete]

@LinkedInHelp I contacted your support chat twice now to request a change of client relationship manager and it still isn't happening. I just got a voicemail from my current rep and still no Inmails that I requested. Created this Twitter acct for this purpose alone. Ridiculous.