@HMRCcustomers trying to use the online chat as self assessment lines are down, and can’t speak with an advisor as the system seems to be in a loop with the digital assistant 😡😡😡
@HMRCcustomers really disappointed with service I received yesterday, tried to discuss an overpayment of tax, didn’t get the help I needed, can’t speak with anyone it’s all done digitally and not getting the help I need
@HMRCcustomers This is terrible service, I was on the webchat waiting for 30 minutes for an advisor yesterday, I’m self employed trying to earn a living, yet I waited, then for 10 minutes talking to advisor on we chat for them to tell me they don’t know what’s happening then the chat ends, …
@HMRCcustomers Its saying the amount in credit, but it doesn’t say pending yes it’s a self assessment refund, can someone call me please, your call line isn’t operating and I’m fed up of doing this digitally
@HMRCcustomers Yes back in June I was told about the checks, and that it would be processed by 7th august, but the agent told me yesterday that the checks had finished but she said the money hasn’t been processed
@HMRCcustomers Just want help with my overpayment, I applied for the refund in April, said 2 weeks, asked end of June why it hasn’t been paid, said security check, I’ll receive it 7th august, todsy 10th no payment? Asked yesterday agent unsure what was happening and chat had ended
So happy to be part of #WelcometoWrexham on @FXnetworks with @RMcElhenney. He’s everything you’d want in a Co-Chairman but, for the record, he is only ‘mostly' sunny.