insight6 Birmingham

Customer insight specialist providing mystery shopping, real-time feedback, and customer engagement training for B'ham businesses across multiple sectors.

[insight6 Birmingham @stuartplanti6]

🚨 Customer Experience is costing businesses more than they think.

81% of companies say they deliver great CX - only 8% of customers agree.

That gap is where growth stalls.

🎥 Video 1 of 4 on why CX truly matters 👇

[insight6 @insight6CX]

🕵️‍♂️ Want to know what really happens at every touchpoint? Our #MysteryShopping reveals it all. Trusted by 500+ brands. Discover more: https://t.co/Buejo9dkHg

[insight6 Birmingham @stuartplanti6]

Elevating Retail Performance Through #CustomerExperience

Do you know how good your team is at delivering a consistent CX across all customer touchpoints? This video with @UKNAJ & @stuartplanti6 explores why you should measure it and how to do it.

https://t.co/Dh5vRjjANY.

[insight6 @insight6CX]

💎 Featured in @TheJeweller, our CX Director @StuartPlanti6 shares why mapping the full customer journey is now critical for jewellery retailers, building trust across every #CustomerExperience touchpoint. Read more: https://t.co/Ymt56zaiVp

[insight6 @insight6CX]

🤔 Discover how leaders achieve #CXExcellence. Our new CX Business Pack shares real stories and proven methods to raise your #CX game. Download here: https://t.co/7XYESkSfE1.

[insight6 Birmingham @stuartplanti6]

💎 Make CX your jewel in the crown!

Join the NAJ’s first Power Hour with Steve Ennis & Stuart Plant from @insight6CX to see how customer experience can make your business shine.

🗓 17 Feb | ⏰ 10–11am
🎟 https://t.co/4D6oAwObK7

[insight6 Birmingham @stuartplanti6]

🚨 Most clients don’t complain - they just leave. 🚨

📊 95% walk away silently. Real-time feedback enables you to act quickly, resolve issues, and even secure referrals.

🎥 Watch how speed in CX saves time, money & clients ⬇️

[insight6 Birmingham @stuartplanti6]

🚨 Missed opportunities block growth - and are often invisible.

In professional services, <10% of client enquiries are followed up. One law firm client now follows up >70% - more clients, stronger sales.

🎥 Listen to how journey mapping uncovers hidden gaps ⬇️

[insight6 Birmingham @stuartplanti6]

📊 You can’t improve what you don’t measure. Mystery shopping reveals what customers really experience.

At The Edgbaston Park Hotel @unibirmingham, this led to a 20% boost in bookings.

🎥 Watch why measurement is key to better CX ⬇️

[insight6 Birmingham @stuartplanti6]

👇 Want to close the CX perception gap?

If you want to grow faster, it starts with measuring your customer experience properly - not guessing.

Here’s how we help businesses uncover what customers really think and feel 👇

https://t.co/iZ7jtaHu6w

[insight6 Birmingham @stuartplanti6]

🚨 Customer Experience is costing businesses more than they think.

81% of companies say they deliver great CX - only 8% of customers agree.

That gap is where growth stalls.

🎥 Video 1 of 4 on why CX truly matters 👇

[insight6 Birmingham @stuartplanti6]

Most companies think they deliver amazing Customer Experience (CX)… but only 8% of customers agree! 😳

Stop losing sales to a perception gap - watch the first in our CX video series and learn how to grow your business 👇

#CustomerExperience #CX #BusinessGrowth

[insight6 @insight6CX]

📘 Looking ahead at #CustomerExperience challenges and opportunities? Our latest blog brings together the key CX trends and practical guidance to turn insight into advantage. Discover more: https://t.co/2kOwonXuwP

[insight6 Birmingham @stuartplanti6]

Coming soon - four short & informative videos on how to use customer experience insight to gain & retain more customers & increase your businesses revenue.
Thanks to the Gen-xo team for making it happen!
#CX #CustomerService

[insight6 Birmingham @stuartplanti6]

Implement Safety Measures on Thornhill Rd, Streetly - Sign the Petition! https://t.co/plhbxskqhg via @UKChange

[insight6 @insight6CX]

✨ Personalisation creates impact when it feels authentic. But over half of consumers say it can be too much. Are you making it meaningful or overwhelming? Is your #CustomerExperience adding value? Read more: https://t.co/MbJO78JaQE

[insight6 Birmingham @stuartplanti6]

@EdgbastonPark are a highly valued client of insight6 Birmingham and we are really proud to partner with such a customer centric business.

[insight6 @insight6CX]

🧠 Smart hospitality teams know: feedback is fuel. Learn how Edgbaston Park Hotel used #CX data to transform guest engagement and performance. Read the case study: https://t.co/cHTtbgHQm5

[insight6 @insight6CX]

💬 What’s the best customer feedback you’ve received recently? Share a standout testimonial or a moment that made you proud. Let’s celebrate the impact of great service. #CXFriday

[insight6 @insight6CX]

📢 Generic won't cut it anymore. Personalised service shows you understand, value, and remember your customer—and that’s what sets brands apart. Learn more 👉 https://t.co/bmiKwyz7mv

[insight6 @insight6CX]

⭐ FACT - People rely on reviews and social proof. Are you making the most of #Feedback? Grow your business with our online #feedback solution. Learn more and book a demo: https://t.co/9MO69QmuOy

[insight6 Birmingham @stuartplanti6]

📩 Don't miss out on our monthly #CX Tips newsletter! Subscribe now - https://t.co/Bfk1JTcDas for the latest insights to enhance your #CustomerExperience.