Subscription Insider

Helping subscription and recurring revenue leaders see what’s changing, understand what it means, and decide what to do next.

[Subscription Insider @SubInsider]

NEWS:  App publishers can now reach subscribers during cancellation without a custom integration. Early research shows why an immediate save may not mean lasting r... MORE→   https://t.co/9sT15SIczX

[Subscription Insider @SubInsider]

NEWS:  Zendesk is changing how it bills customers for support software and AI work. Will businesses save money or find their support costs harder to predict?
Zende... MORE→   https://t.co/XDnwG592p1

[Subscription Insider @SubInsider]

More subscriber adds don't always mean better growth. Pressure-test the evidence: https://t.co/Re3FQsCuIU #SubscriptionInsider

[Subscription Insider @SubInsider]

NEWS:  SaaS sellers can now move customers from free trials to paid, usage-based subscriptions without requiring a second purchase.

Amazon Web Services has chang... MORE→   https://t.co/MI0U6NLwQm

[Subscription Insider @SubInsider]

NEWS:  HBO Max and Paramount+ will be offered together in early 2027 as Skydance changes how it reports streaming performance.

Skydance plans to offer HBO Max an... MORE→   https://t.co/qWCZkcWAjD

[Subscription Insider @SubInsider]

NEWS:  The California class action challenged how WHOOP disclosed automatic-renewal terms before and after customers purchased memberships. The settlement still re... MORE→   https://t.co/gGtNkzG1Ef

[Subscription Insider @SubInsider]

NEWS:  Fox's $22 billion acquisition brings a major streaming distribution platform under the same ownership as Tubi and FOX One. New commitments to the Justic... MORE→   https://t.co/lo32E0pwGp

[Subscription Insider @SubInsider]

NEWS:  New connections to Stripe, Chargebee, Paddle and Recurly let Intercom's Fin AI agent answer billing questions and make changes to subscriber accounts.
 ... MORE→   https://t.co/hio8GxlpQI

[Subscription Insider @SubInsider]

A welcome email isn't first value. Check the six steps from signup to habit: https://t.co/EodfPRTrWO #SubscriptionInsider

[Subscription Insider @SubInsider]

NEWS:  Charter is cutting costs and reworking its broadband offers as customers gain more alternatives to traditional cable. The company has not said when it expec... MORE→   https://t.co/KZvpGt5HWW

[Subscription Insider @SubInsider]

NEWS:  A federal judge rejected xAI's attempt to move a subscription lawsuit into arbitration after finding that its free-account signup screen didn't give... MORE→   https://t.co/JukKYFoMnv

[Subscription Insider @SubInsider]

NEWS:  Meta has postponed changes to its business agreements until November 20 after publishers challenged language allowing it to collect website content. The com... MORE→   https://t.co/tTG37GhKfX

[Subscription Insider @SubInsider]

NEWS:  Walmart's new MXN 89 monthly membership reaches beyond delivery into entertainment, mobile data and healthcare. The launch is part of a global plan to a... MORE→   https://t.co/vJ7AGpQJum

[Subscription Insider @SubInsider]

NEWS: 
Live sports are bringing customers to streaming services. Roku's latest results show how the company is building a business around helping viewers find... MORE→   https://t.co/zGThkpqm7I

[Subscription Insider @SubInsider]

Who approves a refund exception? Set the rules before the ticket arrives: https://t.co/SHR45ITrFb #SubscriptionInsider

[Subscription Insider @SubInsider]

NEWS:  The company is giving more subscribers access to its AI-powered Video Call feature after sharply reducing what it costs to run.

Duolingo has found a way t... MORE→   https://t.co/2iCWbx1bYQ

[Subscription Insider @SubInsider]

NEWS:  Subscription revenue is rising despite fewer reported subscription units, but a slowdown in new business formations could affect future growth.

LegalZoom ... MORE→   https://t.co/kxZQhFWG1V

[Subscription Insider @SubInsider]

NEWS:  Streaming services with apps on Roku have a new way to advertise to its viewers and encourage installations and account sign-ups. The tools add to Roku'... MORE→   https://t.co/TEjNLcX6vc

[Subscription Insider @SubInsider]

NEWS:  The customer service software company plans to sell Level AI's applications to businesses using competing systems, giving it another way to win customer... MORE→   https://t.co/KLwDTf1qGE

[Subscription Insider @SubInsider]

Vendor demos don't prove operating fit. Compare real requirements and costs: https://t.co/goPDNzy8sq #SubscriptionInsider