Suuchismmita Rtray

I'm d Best ❤ surgeon in d wrld!!!
bcz i made a little place in ur ❤ widout cutting & spoiling blood.
Hope U'r glad 2 have a lovely killer like me..

[Suuchismmita Rtray @Suchismitaromi9]

@SwiggyCares @Swiggy I ordered this from thing. Check the order id it's there in the screenshot

[Suuchismmita Rtray @Suchismitaromi9]

Hi Team,
I had ordered peri-peri mix with my fries and even paid for it, but I didn't receive it @Swiggy @BurgerKing

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarCare If this was resolved, I wouldn't be following up. The freezer is repaired, that's fine. But what about my 10,000 loss? If no compensation, then waive the ₹2,900 charges.
Please give me a resolution now

[Suuchismmita Rtray @Suchismitaromi9]

Whn cn I expect a reply on dis complaint?
Will u b compensating me 10k for the spoiled food or will u waive the service charge of 2.9k?Plz let me know at the earliest.
ur technician is continuously chasing me for payment. What abt my loss of 10k?
@BlueStarCare @BlueStarLtd

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarCare Already replied

[Suuchismmita Rtray @Suchismitaromi9]

Hi Team,
I have tried contacting multiple times regarding compensation for the loss I suffered. I have not received any response yet.
So now filing a complaint in the Consumer Court. @BlueStarCare @BlueStarLtd

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarCare Also, I’m being asked to pay the service charge to the technician. Please process my compensation or waive the service charge. This was not my fault.

[Suuchismmita Rtray @Suchismitaromi9]

My service issue is resolved but I have NOT received any compensation yet.
Because of the technician’s fault and delay in service, the freezing stopped and so many items got spoiled. I can’t bear this loss.
@BlueStarCare @BlueStarLtd

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarCare Your company did not compensate me for the food loss. At the very least, the repair should have been done free of cost as compensation. But I’m being made to bear both the loss of food and the repair cost.

This is extremely unfair to a customer @BlueStarLtd

[Suuchismmita Rtray @Suchismitaromi9]

Hi Team,
I have been raising this concern since. Due to the delay in service of my freezer, I lost food items worth approximately ₹10,600
Now the freezer has been repaired yesterday. I had already paid ₹2,400 earlier, and now I’m being asked to pay ₹2,900 more @BlueStarCare

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarCare Once that is done from your side, I will clear the technician's payment. Only then will I consider this case closed.

Please confirm and update me here or on mail.

[Suuchismmita Rtray @Suchismitaromi9]

2. Spoiled items - Due to the delay in service, all my frozen food items got spoiled. I have kept all the spoiled items as proof. I have not thrown them.
3. My request Plz settle the compensation for the loss first @BlueStarCare

[Suuchismmita Rtray @Suchismitaromi9]

Hi Team,
technician revisited today n repaired the freezer.
Ice is forming and cooling is working.
But sometimes it is turning off automatically on its own.Plz note this.Regarding payment n compensation
1. Today's bill ₹2900.I have nt paid the technician yet. @BlueStarCare

[Suuchismmita Rtray @Suchismitaromi9]

Send a technician today n give me a proper solution.
Otherwise I will have to escalate this matter.
B26080836331221 @BlueStarCare @BlueStarLtd

[Suuchismmita Rtray @Suchismitaromi9]

I called customer support n they said my complaint is closed.
But my freezer is still not working n ice has melted completely.
Since Saturday I have been following up.plz don’t take more of my time. Resolve this issue immediately. @BlueStarCare @BlueStarLtd

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarCare I have been calling n registering complaints since Saturday.Till today there is no update.The freezer has completely stopped working and ice has melted.Because of your delay, I have suffered loss.Plz escalate this immediately. I need a technician today n a resolution in writing

[Suuchismmita Rtray @Suchismitaromi9]

Subject: Request for Compensation Due to Improper Repair Causing Loss

Because of your technician’s fault, I was unable to save my items from spoiling.
All my chutney, momos, spring roll and gobi Manchurian have now turned sour. @BlueStarLtd @BlueStarCare

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarLtd @BlueStarCare If want to investigate properly plz check my first call recording. I had clearly stated that only the lower part of the fridge was giving less cooling. Ice was forming and everything else was okay. The issue was only with the lower part.
PFA (Thinker ice layer before tech visit)

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarLtd @BlueStarCare As the freezer stopped cooling n forming ice completely I had to shift all the items to my normal refrigerator. But it could not stop them from spoiling. I have also paid ₹2,400 to ur technician bt instead of a fix I had to bear a loss n wait 1 full holiday to get a resolution

[Suuchismmita Rtray @Suchismitaromi9]

@BlueStarLtd @BlueStarCare I request you to take responsibility for my loss and provide justice.
Please send a senior technician to properly fix it and compensate me for the spoiled stock