Susan Harris

News and views - #sustainability and #life. (All views my own. Except when they are other people's).

[Susan Harris @SueAtAnthesis]

@CarltonHotels at your Cardiff Lane #Dublin hotel staff are conducting an #employeereview of one of your staff in the bar of the actual hotel, amongst hotel patrons! Not an informal telling-off, an actual meeting. Surely they should do this back of house or offsite? The poor guy!

[Susan Harris @SueAtAnthesis]

@Irish_Ferries please advise how to get reimbursement

[Susan Harris @SueAtAnthesis]

@Irish_Ferries delays of 1 hour waiting to board with no explanation. #CustomerServiceFail #efficiency Perhaps get a loudhailer system so you can explain what's going on? Or put staff to work walking down the rows of cars to provide info? #incompetence

[Susan Harris @SueAtAnthesis]

@Irish_Ferries delays of 1 hour waiting to board with no explanation. #CustomerServiceFail #efficiency Perhaps get a loudhailer system so you can explain what's going on? Or put staff to work walking down the rows of cars to provide info? #incompetence

[Susan Harris @SueAtAnthesis]

@carolinenokes Do you realise how petty this sounds @carolinenokes? And how far removed from what normal #citizens want from politicans? #westminsterbubble @BBCNews

[Susan Harris @SueAtAnthesis]

@lufthansa I had an email from @lufthansa telling me they are 'looking into the issue' recently...7 weeks after the issue was raised #CustomerService #airlinechaos

[Susan Harris @SueAtAnthesis]

Shocked @lufthansa has cancelled our tickets without notifying us & resold them! Over an hour trying to get any help from #customerservice so far! Is the #airline going bust?! @thepointsguy #airchaos @lufthansaNews

[Susan Harris @SueAtAnthesis]

@lufthansa Thanks @lufthansa. We have been on a call with them for 2 hours now, and still no resolution or clarity. We have been asking to speak to a manager for 1 hour now but still haven't been put through to one!! #unacceptable #CustomerService #airlinechaos

[Susan Harris @SueAtAnthesis]

If this is true, it is extraordinary and unacceptable.
@RhonddaBryant says #Tory MPs opposed to #Fracking physically bullied & forced through voting door by their colleagues in the #uk last night! https://t.co/4CpC0izVwm
Via @standardnews
#frackingvote
#biggerthanpolitics

[Susan Harris @SueAtAnthesis]

@lufthansa Thanks @lufthansa. We have been on a call with them for 2 hours now, and still no resolution or clarity. We have been asking to speak to a manager for 1 hour now but still haven't been put through to one!! #unacceptable #CustomerService #airlinechaos

[Susan Harris @SueAtAnthesis]

@lufthansa I have spent 5 hours on the line to your #customerservices, 80% of it on hold, and still no resolution to you cancelling our flights without notifying us! There seem to be no flights & no team: Is the #airline going bust? @thepointsguy

[Susan Harris @SueAtAnthesis]

@lufthansa @lufthansa still waiting for an answer. Please respond

[Susan Harris @SueAtAnthesis]

@lufthansa @lufthansa how can you help resolve this? We don't want to have to spend hours on hold waiting for you to rectify your mistake. Please demonstrate to the twittersphere that you will take action to help customers!

[Susan Harris @SueAtAnthesis]

The queue at rhe 'service centre' was so long, with so many people like us with small children and babies. Nothing open @Airport_FRA. Tired, hungry children lying on the floor waiting, waiting, waiting...

[Susan Harris @SueAtAnthesis]

Horrific @lufthansa #travelchaos as flights delayed from @bhx_official leave literally hundreds of travellers stranded in Frankfurt overnight @derspiegel @thetimes

[Susan Harris @SueAtAnthesis]

@tfwrail Thanks @tfwrail. But you should ensure you ventilate properly if crowded. That can be implemented w a simple procedure staff must follow on every train.

[Susan Harris @SueAtAnthesis]

@transport_wales your 18:03 from Newport has 3x load of passengers (due to cancellations) & insufficient ventilation. Not #CovidSafe. #publichealth #DutyofCare

[Susan Harris @SueAtAnthesis]

@nationalrailenq @thetrainline @CMAgovUK Yes, @nationalrailenq, but you are the membership body that brings together rail companies & provides the passenger-facing timetable information.

[Susan Harris @SueAtAnthesis]

@nationalrailenq @thetrainline the route ticket you sold me hasn't connected once again - twice in less than 3 days. You must stop selling a London to Hereford route if you cannot guarantee the connection. It's false advertising @CMAgovUK

[Susan Harris @SueAtAnthesis]

@nationalrailenq @thetrainline @CMAgovUK The train from London Paddington was delayed. And the reverse for other journey.
Also, subsequent train cancelled, so now there are 3 trains' worth of passengers waiting at Newport. Additonally not very #covidsafe. Unless you put on additional carriages #lawsuitwaitingtohappen