@TJhanc237@rach305 We're very sorry to hear this. We understand how distressing this must be. We take all reports of fraud very seriously. As we can't identify your account from your review, please email [email protected] with your details so our team can look into this. SM
@RubenDobrescu91@rach305 We're very sorry to hear your sister has been affected by fraud. While our phone lines are closed at weekends, our teams continue to monitor emails including our urgent mailbox. Please ask the account holder to email [email protected] so we can look into this. SM
@rach305 We're very sorry to hear this, Rachel. We understand how upsetting this must be. Every scam report is reviewed through an established process. If your partner has any further questions, our team will be happy to help via [email protected]. SM
@crownedastar1 We're sorry to read this. Account closures are never taken lightly and are carried out only after the required checks have been completed in line with our regulatory obligations. We understand this isn't the outcome you were hoping for and appreciate you sharing your feedback. SM
@rach305 We're so sorry to hear this and understand how distressing this must be for you and your family. We take reports of scams very seriously. If your partner hasn't yet spoken with us yet, please ask them to email [email protected] so we can assist as quickly as possible. SM
@HayssLewis86712 Hi there, we are sorry to hear that you're experiencing OTP issues. Please email [email protected] and a member of our team will be happy to assist. Kind regards, SM
@ChloeWi49686288 Hi Chloe, we're sorry to hear about the difficulty in getting through to us. We aim to assist everyone as quickly as possible. We believe this has been resolved for you, but if you need further help, please email [email protected] and we'll be happy to help. Thanks, SM
@BigPawsRule Hi there, we are sorry to hear that you haven't received an incoming payment yet. We are unable to assist on this platform, however, if you email [email protected] a member of our team will assist as quickly as possible. Thanks, SM
@Pablos_tash Hi there, we are sorry to hear that you are experiencing an issue with the app. There is no outage at the moment. We would love to help, however, we are unable to locate your account through this platform. If you email [email protected], we'll be happy to help. Thanks,SM
@Mscvac Hi there, we are sorry to hear that you are experiencing issues with your card. There are no current system issues on our side. Please email [email protected] and a member of the team will be happy to look into this and assist you further. Kind regards, SM
@teemillionss Hi there, thanks for your message. If you’ve registered interest in opening a Suits Me account on our website, we’ll notify you as soon as onboarding resumes.
We appreciate your patience while we continue working to improve our service.
Thanks, SM
@ChloeWi49686288 Hi Chloe, we are sorry to hear about the difficulties in getting through to us. We can see that you've been in touch and we've raised your case with the relevant team, who will review the provided information and will get back to you as soon as possible. Kind regards, SM
@Bethanyrogers__ Hello, We are sorry to hear you feel that way. We have replied back to your email last week, but we haven't heard anything back from you. A member of our team will give you a call today to assist. Kind regards, SM
@TracyPr1974 Hello, we are really sorry for the difficulty getting through to us. We believe that we've been in touch and you've been advised regarding your account. For further help, don't hesitate to email [email protected], and we'll be happy to help. Kind regards, SM
@MATIC_DC Hello, we are sorry to hear that you've been charged for unpaid Direct Debits. We are unable to locate your account through this platform, but if you email [email protected] we'll be happy to help. Kind regards, SM
@MATIC_DC Hi there, thank you for bringing this to our attention and we are sorry to hear that you haven't had a response yet.
We are unable to locate your account through this review, but if you email [email protected] we'll be happy to help. Kind regards, SM
@MATIC_DC Hello, we are sorry to hear that you are experiencing issues accessing your account. We believe that an agent has been in touch with you, however, if your query is urgent, please email [email protected] and we'll help as soon as possible. Thanks, SM
@Morganbrowxyo4 Hi Morgan, we are sorry to hear that money have been taken from your account. We are unable to assist through this platform, however, if you email [email protected] with your crime reference number, we'll prioritise this for you and assist further. Kind regards, SM