Sukses Today

Scaling Web3 companies by driving customer growth, optimising operations and ensuring investors see a business built for the future

[Sukses Today @SuksesToday]

#CustomerSuccess - what is it? Proactive & customer-centric going beyond providing excellent support
✨ Increase #retention rates
✨ Increase revenue through upsells and cross-sells
✨ Grow a happy community of brand advocates bringing in referrals
✨ Reduce #churn rates
#CS #CX

[Sukses Today @SuksesToday]

Have you ever had an unhappy client because of a missing feature?

Instead of adding to the backlog, my advice would be check with Product. Is it likely to ever make it?

If no, be honest with your client. Tell them. It's tough but it helps build #trust.

#CustomerSuccess #CX

[Sukses Today @SuksesToday]

How's your #OnboardingProcess looking? 3 tips for creating this:

- Clear communication
- Simple & uncomplicated technology
- Personalised approach

What am I missing? #Onboarding #CX #CustomerExperience #CustomerJourney

[Sukses Today @SuksesToday]

Want to know more about #web3 & how you're using it without realising you're using it?! Great #WhitePaper below.
#blockchain #NFTs

https://t.co/RlF6vziizJ

[Sukses Today @SuksesToday]

Customer loyalty: "One practical way to understand what is happening with customers is with CS working more closely with adjacent teams".

I'd agree with this, do you?

#CustomerSuccess #CustomerLoyalty #CX

https://t.co/fQPmBwPDek

[Sukses Today @SuksesToday]

Ever wondered how #web3 can help with #CustomerExperience? Read more here: https://t.co/Fs3hU0G4Vx #CX

[Sukses Today @SuksesToday]

National Checklist Day ...it can't go by without being acknowledged! I wouldn't get through my day without a list 🤓

[Sukses Today @SuksesToday]

1st July ...tomorrow we're halfway through 2022. I can't believe it!

I'm about to write my targets and goals for the second half of 2022. Have you set yours? Share in the comments below, I'd love to hear what you're aiming for!

[Sukses Today @SuksesToday]

National Selfie Day ...this is me...appreciating myself, my hard work and the fact now I need glasses, it means I don't need to wear so much make up. Celebrating small wins 😉

[Sukses Today @SuksesToday]

And that's https://t.co/7pIPsnIT2e live on @Deltek4Agencies and successfully handed over to #CustomerSuccess 🎉

#ProjectManagement #SoftwareImplementation #AgencyLife

[Sukses Today @SuksesToday]

Happy Monday ...we've got this ♥️💪🏼💪🏼💪🏼

[Sukses Today @SuksesToday]

Another week, another @Deltek4Agencies client successfully handed over to Customer Success 🎉

#DeltekWorkBook #WorkBook #AgencyLife #WorkBook #ProjectManagement

[Sukses Today @SuksesToday]

Do your #CustomerSuccess and #ProductManagement team align? With these two teams working together, you really support the road to a positive #CustomerExperience.

#CustomerJourney #SaaS #software

[Sukses Today @SuksesToday]

Do you use a #ProjectManagement tool for your #projects? Do you track your #budgets? If not, how do you ensure you are giving your clients the best #CustomerJourney and a positive #CustomerExperience?

#CustomerSuccess #SaaS #software

[Sukses Today @SuksesToday]

Which #ProjectManagementSoftware do you use? I'm in #Jira on a daily basis and I'm not afraid to say I LOVE IT 🤓 😂

#ProjectManagement #SaaS #Software

[Sukses Today @SuksesToday]

These days #CustomerSuccess and #CustomerExperience are such an integral part of an organisations processes in order to reduce #churn.

Do you know your #NPS score to ensure you have #HappyClients?

[Sukses Today @SuksesToday]

Since I started in #CustomerSuccess (a modest 11 years ago!) I have seen the number of #CustomerSuccessManager roles, #OnboardingSpecialist and #CustomerExperience roles increase dramatically.

Do you have your teams in place to improve the #CustomerJourney and #ReduceChurn?

[Sukses Today @SuksesToday]

Which one do you use in your organisation? Is it a #ProjectManagementSoftware or #Excel / paper?

I know a lot of #agencies use a #GoogleDoc for their #resourcing.

#ProjectManagement #SaaS #software #Monday.com

[Sukses Today @SuksesToday]

Organisations are not only building up their #CustomerSuccess teams but also implementing #software to support them in understanding their clients, improve #CustomerExperience and reduce #churn.

[Sukses Today @SuksesToday]

If this is the case, is it time to put some #ProjectManagementSoftware in place?

#Monday.com #ProjectManagement