Sullivan Liu

Building the future of transportation @Uber
Tweeting my own opinion here
Motorcycle track riding enthusiast

[Sullivan Liu @SullivanLiu]

Hey @Dior , your online support chats and email forms don't work. Care to fix?

[Sullivan Liu @SullivanLiu]

@mdkail @Superhuman Same here. Since this was tweeted more than 2 years ago, I guess I should give up on this

[Sullivan Liu @SullivanLiu]

@SilencerShop , how about we don't use dev / debug environment for prod? You got all my personal info and this sloppiness is worrisome. Also, in case you don't monitor your production system: Certification function is currently down... lmk if you need more engineering tips...

[Sullivan Liu @SullivanLiu]

My man. 🇨🇳

[Bari Weiss @bariweiss]

7. There were dissenters inside Twitter.

“Maybe because I am from China,” said one employee on January 7, “I deeply understand how censorship can destroy the public conversation.”

[Sullivan Liu @SullivanLiu]

So I say, get out there, the young ones! Be confident, you can do anything you want! We have already seen that with barely any industry experience, one could run a multibillion dollar financial institute. Let alone writing a book. Just be free. Sky is the limit.

[Sullivan Liu @SullivanLiu]

The older I get, the more I started to realize how much my lack of confidence when I was younger has slowed me down.

[Sullivan Liu @SullivanLiu]

I looked the author up: turns out he just got his masters degree in geography in 2020. No industry experience. Probably spent the past 2 years in COVID lockdown angrily reading and debating on the internet.

[Sullivan Liu @SullivanLiu]

Hey @elonmusk , is the system rigged or does the system just have a bug?

[Sullivan Liu @SullivanLiu]

Btw, it’s still the case. Facebook login on Zillow gets logged out all the time. Also new bug: if you click on your house in the “your homes” tab, you’re trapped. Both bugs existed for more than a year. You guys good over there?

[Sullivan Liu @SullivanLiu]

Hey @zillow , can you stop logging your mobile app users out every few days? As a result every time I click on a push notification I’m interested in it leads to nowhere and it’s infuriating. I’ve been interacting with @Redfin way more now because of this reason.

[Sullivan Liu @SullivanLiu]

@elonmusk @langdon @EricFrohnhoefer @pokemoniku Great leader. Gets called out by skilled employee and proceed to fire him. 🔥

[Sullivan Liu @SullivanLiu]

Seems like I use Twitter purely as a complain channel for bad software these days. Most companies respond to Twitter criticisms surprisingly quick and it’s almost always a better experience than normal support channels. But most of time we still get to no resolution.

[Sullivan Liu @SullivanLiu]

@googlenesthelp None of that is the issue. I’m on auto update. The videos make it to the cloud just fine. I t’s not my wifi. Same problem when I’m on LTE. The issue has lasted 3-4 phones I had. As a software engineer: please formally triage this with the engineering team. It’s been long enough.

[Sullivan Liu @SullivanLiu]

When you tap on a push notification from the @googlenest app, it brings you to a video page that NEVER loads. You have to restart the app and go to the video manually every time. It's been this way for YEARS. I guess Nest does not care about user experience of a critical path:

[Sullivan Liu @SullivanLiu]

@googlenesthelp I’m using iOS. The same problem for YEARS. I’ve changed phones many times since I’ve first started to experience this. It’s simple: if you want to see a fresh footage by tapping on push notification, it DOES NOT LOAD.

[Sullivan Liu @SullivanLiu]

I can’t believe this will be on the road next year instead of this year. 🤦🏻‍♂️ When will Tesla ever ship anything on time.

[Dave Lee @davelee]

I can't believe this beast will be on roads next year.

Talk about a head-turner!

The Cybertruck makes every other pickup truck look so last century. 😂

[Sullivan Liu @SullivanLiu]

@BremboBrakes Your product authentication site has an outdated security configuration. https://t.co/nZAxGKWsxd This is probably the worst site to have this kind of issue. Care to address?

[Sullivan Liu @SullivanLiu]

Hello @Starbucks, your app experience has degraded for hours. Cannot pick a store in app. The "Get stores by location" endpoint is probably broken. Please fix soon! There must have been countless of people getting super mad in the morning because they can't order ahead on mobile.