Sumanta Mandal

Founder @TechnoFino | India's Leading Credit Card & Rewards Expert | Helping You Make Smarter Financial Decisions | Smarter Finance. Greater Rewards.

[Sumanta Mandal @SumantaTF]

Amex Membership Reward Points restored!

[Sumanta Mandal @SumantaTF]

Amex has officially confirmed that all affected accounts will have their points fully restored to the original November 8 balances.

While it is a relief to get our points back, it is incredibly disappointing to see a trusted bank like Amex commit such a massive operational blunder. The anxiety this caused the community was completely unnecessary, and it will take a long time to rebuild that trust.

Keep an eye on your accounts over the next few days to confirm the reversal. If you already emailed the Grievance Department, expect a resolution reply soon.

Thanks to everyone who spoke up!

[Sumanta Mandal @SumantaTF]

🚨 Massive shock from @AmexIndia today! Trust completely broken. 🚨

I woke up to a massive 23,88,090 MR points CLAWED BACK from my account, dragging my balance down to -21,48,040. And from what I’m seeing, I am not the only one affected! 📉

Here is what is happening: Like many of us, I hold multiple Amex cards with points pooled into one central MR account.I closed some older cards a while back. Historically, the 30-day point forfeiture rule ONLY applied to full account closures (if you close all your cards).

But today, out of nowhere, Amex retroactively audited accounts and wiped out points earned on individually closed cards that weren't redeemed within 30 days. No email, no SMS, no prior warning. 🛑

The worst part? I got on a call with their support (which I have fully recorded 🎙️). The representative agreed with me and ADMITTED that at the time of closure, even their own employees were not aware of this update to warn customers!

How can a global bank enforce a sudden, uncommunicated policy and take back points that are rightfully ours? We expect sudden reward devaluations from other banks, but Amex was supposed to be the gold standard for customer service and transparency.

I refuse to accept this silently. I am escalating this to the Banking Ombudsman.

⚠️ TFCians & Credit Card Users: Please check your MR balances immediately, especially if you have closed any Amex cards recently while keeping others active!
Have you been hit by this sudden clawback today? Let me know in the replies. 👇
https://t.co/C2oDMSlUaj

[Sumanta Mandal @SumantaTF]

@skh27 10kg parcel kar dena dada

[Sumanta Mandal @SumantaTF]

@MoleShrivastava @DealsDhamaka @AmexIndia https://t.co/5Q7ysn538e

[Sumanta Mandal @SumantaTF]

🚨 Massive shock from @AmexIndia today! Trust completely broken. 🚨

I woke up to a massive 23,88,090 MR points CLAWED BACK from my account, dragging my balance down to -21,48,040. And from what I’m seeing, I am not the only one affected! 📉

Here is what is happening: Like many of us, I hold multiple Amex cards with points pooled into one central MR account.I closed some older cards a while back. Historically, the 30-day point forfeiture rule ONLY applied to full account closures (if you close all your cards).

But today, out of nowhere, Amex retroactively audited accounts and wiped out points earned on individually closed cards that weren't redeemed within 30 days. No email, no SMS, no prior warning. 🛑

The worst part? I got on a call with their support (which I have fully recorded 🎙️). The representative agreed with me and ADMITTED that at the time of closure, even their own employees were not aware of this update to warn customers!

How can a global bank enforce a sudden, uncommunicated policy and take back points that are rightfully ours? We expect sudden reward devaluations from other banks, but Amex was supposed to be the gold standard for customer service and transparency.

I refuse to accept this silently. I am escalating this to the Banking Ombudsman.

⚠️ TFCians & Credit Card Users: Please check your MR balances immediately, especially if you have closed any Amex cards recently while keeping others active!
Have you been hit by this sudden clawback today? Let me know in the replies. 👇
https://t.co/C2oDMSlUaj

[Sumanta Mandal @SumantaTF]

@__deconstructed @DealsDhamaka @AmexIndia https://t.co/5Q7ysn538e

[Sumanta Mandal @SumantaTF]

@DealsDhamaka @AmexIndia Seriously... this was completely unexpected. Not from Amex, at least. This is lower than Axis...

[Sumanta Mandal @SumantaTF]

@ccGenius7 @AmexIndia https://t.co/LnJEe0Frqa
Follow this thread

[Sumanta Mandal @SumantaTF]

@credofly DeMRization

[Sumanta Mandal @SumantaTF]

@Shiprasorout Maybe balance sheet thodi improve ho jaye...

[Sumanta Mandal @SumantaTF]

Wishing everyone a very Happy Diwali! ✨ May this festival bring bright ideas, immense prosperity, and joy to you and your families.
Enjoy the celebrations! 🪔 #HappyDiwali

[Sumanta Mandal @SumantaTF]

Ye kaunsa rang hai bhai... ✨

​Love the heavy metal aesthetic and $600 lodging + 5X perks on the US Business Platinum! 💳🔥

​Quick question for @AmexIndia: Why don't we get these level of travel & lodging credits in India? Time to bring the full global flex here!

[Sumanta Mandal @SumantaTF]

@Er_rankr Please email to [email protected]

[Sumanta Mandal @SumantaTF]

Indian highways won't let you drive legally even if you try. And the worst part?
Stay around idiots on the road long enough, and the system forces you to become an idiot too. 💀

I’ve been driving on highways and expressways for years, and barely 10% of vehicles show basic civic sense:
🔴 Heavy trucks and dumpers permanently camp in the right-hand overtaking lane at 40 km/h.
🔴 Who is going to wait forever behind a truck that refuses to give way?

Eventually, even rule-following drivers give up and start overtaking from the left just to keep moving.

Look at the price we pay for this madness (Official MoRTH Data):
🚨 1.83+ Lakh Indians die on roads every year
🚨 502 deaths EVERY SINGLE DAY (21 every hour)
🚨 36.6% of all deaths happen on National Highways, despite being just 2% of our road network
We pay first-world road taxes and sky-high FASTag tolls, only to get zero lane enforcement and zero common sense. Building 8-lane world-class expressways means nothing when the fast lane is a parking lot for trucks.
Our roads aren't highways anymore... they are high-speed death traps.

Be honest... do you still wait for trucks to give way, or have Indian roads forced you to overtake from the left too?
#NHAI

[Sumanta Mandal @SumantaTF]

Jio’s proposed IPO is more than a telecom story. Affordable data changed how India consumes content, makes payments and runs businesses.
The real question for investors: how does that scale translate into long-term business value, growth and valuation?
#JioIPO

[Sumanta Mandal @SumantaTF]

@abrahamalan7 Its running as usual

[Sumanta Mandal @SumantaTF]

@grok @elonmusk Convert the amount to INR and compare it with the figure Elon Musk shared in his tweet. How many times more did Musk donate to Trump compared to the Ambani-linked donation mentioned there?

[Sumanta Mandal @SumantaTF]

@elonmusk @grok please share the amount of money Elon Musk spent supporting Trump in the last election.

[Sumanta Mandal @SumantaTF]

@SurajK_ Yes

[Sumanta Mandal @SumantaTF]

🚨 URGENT: Amex is now HARD CANCELLING credit cards in India if you ignore Re-KYC reminders. 💳📉

This is NOT a temporary block. They are permanently closing entire accounts. (Yes, even exclusive Centurion Cards are getting axed over this!)

If your card is closed for missing Re-KYC, you get hit with a strict 3-month cooling-off period. You cannot apply for ANY new Amex card during this time. 🚫

Why are people missing the warnings?
The "1600 Number Trap."
Amex and other banks use 1600-series numbers for service calls. Most of us assume it’s a telemarketer pushing a personal loan and let Truecaller block it, or we instantly hang up.

How to save your card TODAY:
1️⃣ Search your email (and Spam/Promotions folder) for "Amex KYC".
2️⃣ Open the Amex app/portal and check for Re-KYC prompts.
3️⃣ Stop ignoring 1600 calls if your KYC is due.

Don't lose your points and account history over a missed email. Retweet to save a friend's card! 👇🔄

#AmexIndia #CreditCards