At the most basic level, a company should be able to provide exceptional customer service, and to see that @PulteHomes has failed to do so is just disappointing. Do better Pulte.
I told some kids that an “old friend” spoiled the ending of AOT for me. A little later one asked how I wasn’t married yet, and I said “well, I was” and immediately they all apologized and said “Is he the old friend? Tbh if our spouse did something like that we’d divorce them too”