Sumit Bisht

[Sumit Bisht @SumitBisht92]

@flipkartsupport It was never for you. You are tagged just to let you know how your trade partners @Midea is treating the client who bought the product from @Flipkart . Still no one responded from @Midea here not even on the query.

[Sumit Bisht @SumitBisht92]

@Midea @FlipkartSupport Brand-new dishwasher defective since Day-1 Water remains inside after every wash. Your technician confirmed replacement was needed, but my complaint was closed without my consent. This is unacceptable.Please arrange an immediate replacement.#ConsumerRights

[Sumit Bisht @SumitBisht92]

@Midea @FlipkartSupport Brand-new dishwasher defective since Day-1 Water remains inside after every wash. Your technician confirmed replacement was needed, but my complaint was closed without my consent. This is unacceptable.Please arrange an immediate replacement.#ConsumerRights

[Sumit Bisht @SumitBisht92]

@flipkartsupport If you are not able to solve the issue or help us out then why are you asking for DM. Your brand partner @Midea has nothing to do with consumer issues and you are just pretending to help instead of giving solution l. We ordered from @Flipkart not from @Midea directly.

[Sumit Bisht @SumitBisht92]

@flipkartsupport Midea MDWTT0802D(B)IN Dishwasher from Flipkart (Order ID: OD437865869896018100).

[Sumit Bisht @SumitBisht92]

@flipkartsupport I reported the defect before the return window expired. Your team told me Flipkart only handles damaged products, not defective ones, and asked me to contact the brand. Now Midea closed my complaint without resolution. Please stop passing responsibility and arrange my replacement

[Sumit Bisht @SumitBisht92]

@shikhas45355713 @Midea What a disappointing experience with @Midea It’s equally concerning to see the declining service standards of @Flipkart and @flipkartsupport
I hope the concerned teams take note and work towards improving customer service and after-sales support.

[Sumit Bisht @SumitBisht92]

@Swiggy @SwiggyCares Thank you, @Swiggy and @SwiggyCares , for resolving the issue. My only suggestion is to improve support for time-sensitive complaints, as customers receiving damaged food shouldn't have to wait hours for a resolution.

[Sumit Bisht @SumitBisht92]

Received a completely spilled pizza from @Swiggy. Reported the issue at 3:55 PM, but was only directed to a chatbot and asked to wait for an email. It's now 6:10 PM without any satisfactory resolution or callback. Is this acceptable customer service?
@Swiggy @SwiggyCares

[Sumit Bisht @SumitBisht92]

@SwiggyCares @Swiggy @zomato @eatsurenow @UberEats Thank you, @Swiggy and @SwiggyCares , for resolving the issue. My only suggestion is to improve support for time-sensitive complaints, as customers receiving damaged food shouldn't have to wait hours for a resolution.

[Sumit Bisht @SumitBisht92]

@SwiggyCares @Swiggy @zomato @eatsurenow @UberEats We pay for the product we order, not for damaged food and delayed resolutions.
@Swiggy @SwiggyCares, I still expect a full refund.

[Sumit Bisht @SumitBisht92]

@SwiggyCares @Swiggy Hi @zomato @eatsurenow @UberEats I'd genuinely like to know if your delivery partner damages the food beyond consumption, do you also ask customers to accept a partial refund and wait hours for support?
Customers shouldn't have to suffer for mistakes made during delivery.

[Sumit Bisht @SumitBisht92]

@Swiggy How much time it will take you to revert in the DM?

[Sumit Bisht @SumitBisht92]

@SwiggyCares @Swiggy @Swiggy to improve its customer support process for such cases.

[Sumit Bisht @SumitBisht92]

@SwiggyCares @Swiggy option to speak to a support representative.
Food delivery issues are time-sensitive, and waiting several hours without any resolution is disappointing, especially when the customer is left hungry after receiving damaged food.
I request an immediate resolution and also urge