Sumo Logic Support

Sumo Logic Support is here to help you transform your Big Data into an intelligent resource.

[Sumo Logic Support @SumoLogic_Help]

@wdolek @SumoLogic Hey, I will have to check internally on this with the engineering team who may have worked as a contributor to this repo. Will keep you posted.

[Sumo Logic Support @SumoLogic_Help]

@dr_t_venture : Can you provide us the feature request link that you are talking about here for us to take a look at?

[Sumo Logic Support @SumoLogic_Help]

@SumoLogic Hey can you please open a formal support ticket using [email protected] and provide your org id there and ask all your questions and we will be glad to clarify everything tere.

[Sumo Logic Support @SumoLogic_Help]

@SumoLogic We don't understand what this tweet is for. Can you please let us know your ask so that Sumo Logic Support cant help with that?

[Sumo Logic Support @SumoLogic_Help]

@PramodD33220811 I see could be an intermittent issue. Next time if such a situation arrives request you to file an official support ticket with the session id of the query that you are running along with issue as Twitter has a word limit and it becomes difficult to respond

[Sumo Logic Support @SumoLogic_Help]

@PramodD33220811 hey, Are you facing issues with search query performance or overall ingest? We don't have any such known issues. I would recommend opening a support ticket with us and give us a brief description of the ex
act issue.

[Sumo Logic Support @SumoLogic_Help]

@vizz8info Please file a Support case if you are a Sumo Logic Customer and need assistance on your case.

[Sumo Logic Support @SumoLogic_Help]

@sa_cmdr Yeah, thanks for that. Someone from the team will revert and surely help you out with your certification issue.

[Sumo Logic Support @SumoLogic_Help]

@sa_cmdr you can reach out at [email protected] directly with the description of the issue that you have and it will open a support ticket with Sumo Logic support for you to provide the required help

[Sumo Logic Support @SumoLogic_Help]

@sa_cmdr Can you please provide the email id you are using to log in to Sumologic

[Sumo Logic Support @SumoLogic_Help]

@SumoLogic I am not sure what this tweet is for. Can you please let us know on your ask so that Sumo Logic Support cant help with that?

[Sumo Logic Support @SumoLogic_Help]

@antonjb I agree with you on that - let me pass this on to engineering - thank you Anton

[Sumo Logic Support @SumoLogic_Help]

@antonjb Hi Anton - can you give me the OrgID for your account?

[Sumo Logic Support @SumoLogic_Help]

@SumoLogic Hi @clarkee Can you please open a ticket by emailing [email protected] or by going to Help -> Support -> Submit a ticket from the Sumo Logic UI. We can help you further from there

[Sumo Logic Support @SumoLogic_Help]

@Amar_Helloween It looks like you and Paul Rajesh already had a conversation.

[Sumo Logic Support @SumoLogic_Help]

@TransportEurope Thanks for sharing this on your twitter. As you mentioned sumologic_help, so it created a case in our ticketing system. Let us know if you have any issues or questions for this new feature.

[Sumo Logic Support @SumoLogic_Help]

@nathan_k As far as I know, there is no undocumented limit of one dyno for Sumo Logic Add-on for Heroku. If you can file a Zendesk case with your Org ID, we can investigate it further. Thanks.

[Sumo Logic Support @SumoLogic_Help]

@Christo48866392 Thanks, that would be great. I am closing this track. I will wait for your email.

[Sumo Logic Support @SumoLogic_Help]

@Christo48866392 Regex depends on the type of logs you have. In twitter we have restriction on number of characters. If you can open a case by sending email at [email protected] and provide the sample log message. I can help you writing the query.

[Sumo Logic Support @SumoLogic_Help]

@Christo48866392 Yes it can be possible. You need to write a regex, that captures the start_time and End_time from same log line. Then you can simply do "end_time - start_time as Time_duration". Hope that helps..