Sun Cares

Welcome to the official customer support account of @SunCellular. You may also reach us through our hotline, 200.

[Sun Cares @SunCares]

@andaya_jie Hi @andaya_jie! Allow us to help you with your concern. Kindly send your details via DM. Thanks.

[Sun Cares @SunCares]

@superferry7 We will be glad to assist you via PM/DM, @superferry7. We'll wait for your message in there.

[Sun Cares @SunCares]

@daintypjy Hi there @daintypjy. We'll be glad to assist your concern via PM/DM. We'll wait for you there. Have a great day.

[Sun Cares @SunCares]

@svs_ganesh Hi there, @svs_ganesh. Please delete your message containing your mobile number for your privacy and send it via DM for further assistance. Thank you.

[Sun Cares @SunCares]

@svs_ganesh Are you still there?

[Sun Cares @SunCares]

@svs_ganesh I hope I was able to assist you with your concern today. Is there anything else I can help you with today?

[Sun Cares @SunCares]

@svs_ganesh Once the SIM card has been deactivated, we don't have access to it. I suggest you to buy new SIM card since it was already deactivated. I totally understand how you feel about this.

[Sun Cares @SunCares]

@ramz67072 Let's talk things out, @ramz67072. We highly recommend coordinating with us via DM regarding your billing concern. We'll be waiting. Thank you.

[Sun Cares @SunCares]

@ramz67072 We're sorry for the inconvenience, @ramz67072. Allow us to make it up to you. We see that you have already contacted us via DM. Please stick with us thru DM for responses and follow up so we could provide proper assistance. Thank you.

[Sun Cares @SunCares]

@ramz67072 Please keep your communication with us through DM so we can properly assist you, @ramz67072.

[Sun Cares @SunCares]

@ramz67072 Hi, @ramz67072. We've seen that you've been in contact with us via DM. Please keep your communication us there so we can address your concern. Thank you.

[Sun Cares @SunCares]

@ramz67072 Thank you for waiting. Upon checking to your account there is no reference number regarding your rebate request. May I have the case number provided by the last agent wo process your rebate request?

[Sun Cares @SunCares]

@ramz67072 Let me check this for you. For a moment.

[Sun Cares @SunCares]

@ramz67072 Hi, @ramz67072. We already responded to your message. Thank you.

[Sun Cares @SunCares]

@POLSIFIED Hello, @POLSIFIED. Expired SIM cards can no longer be reactivated. To continue enjoying the Smart service, you will need to purchase another Smart SIM. To keep SIM cards active, make sure to load regularly. Thank you

[Sun Cares @SunCares]

@Jjy1347 Allow us to assist you with your concern, @Jjy1347. Kindly message us via Direct message for further assistance. We'll be waiting for you there!

[Sun Cares @SunCares]

@Jjy1347 Hi there, @Jjy1347. You may purchase your preferred load/promos via the GigaLife App. Just simply download the app from Google PlayStore or Apple App Store and enjoy its full services and exclusive promos. I hope this helps. Thank you.

[Sun Cares @SunCares]

@scowsfield Is there anything else I can help you with?