Glad to speak at @AsiaSociety at the end of the #UNHighLevelWeek. Thank @dannyrrussel for the conversation. Highlighted the following points:
✅ The difficult state of the world, with multiple conflicts and the 4F (food, fuel, fertiliser & finance) crisis.
✅ The paradox of obsessive competition and deep interdependence.
✅ The indivisibility of the landscape requires cohesive outlook.
✅ The multiple causes of current turbulence.
✅ The inevitability of multipolarity.
Today I got an AI bot call from @99acresIndia, and brands need to hear this: AI phone bots are ruining your customer experience. It’s frustrating, inefficient, and highly irritating. Human empathy in customer support cannot be automated. 🗣️📉 #CX#AI#SalesBot
We love seeing what you’ve built with Gemma 4, the open model family that we released last week. Here are a few fun examples, described by the builders in their own words (🧵):
Amazon mandated 80% weekly adoption of its AI coding tool, tracked it as a corporate OKR, overrode 1,500 engineer objections, and is now holding a mandatory meeting because the tool keeps breaking production systems.
Here’s the timeline. Kiro launched July 2025. Leadership signed an internal memo in November making it the default AI coding tool for all production work and discontinuing third-party alternatives. Engineers who preferred Claude Code needed VP-level approval for an exception. By January, 70% of Amazon engineers had tried Kiro during sprint windows.
Five months after launch, Kiro got operator-level permissions with no mandatory peer review, was asked to fix a minor bug in AWS Cost Explorer, and decided the best approach was to delete and recreate the entire production environment. 13 hours of downtime inside the division that generates 60% of Amazon’s operating profit.
This was the second AI-caused production outage in months. Amazon Q Developer caused the first one. Same pattern both times: engineers let the AI agent resolve issues autonomously without intervention.
Amazon called it “user error, not AI error.” Then they implemented mandatory peer review for production access and required senior sign-off before junior and mid-level engineers can push AI-assisted code. That’s like crashing your car, blaming the road, and then buying better brakes.
The real comedy is the math trap Amazon built for itself. They deployed 21,000 AI agents across Stores and told Wall Street it saved $2 billion with 4.5x developer velocity. Once those numbers hit an earnings call, every future incident has to be “user error” by definition. Admitting the tool caused problems means admitting the $2B number carries risk nobody’s pricing in. So you get a company that simultaneously claims AI isn’t the problem while adding AI-specific guardrails after every outage.
Google’s 2025 DORA report found 90% of software developers use AI for coding. Only 24% trust it “a lot.” Amazon just showed you what that 66-point gap looks like when it hits production.
🚨 BREAKING: Berkeley just proved that AI doesn’t save you time. It makes you work MORE.
Researchers Aruna Ranganathan and Xingqi Maggie Ye from Berkeley’s Haas School of Business spent 8 months embedded inside a 200-person tech company. Twice-weekly observations. 40+ deep interviews across engineering, product, design, and operations.
This wasn’t a survey. They watched what actually happens when a company gives everyone AI tools and says “go.” What they found contradicts everything AI vendors have been selling you. Employees worked at a faster pace, took on a broader scope of tasks, and extended work into more hours of the day. Nobody asked them to. The company didn’t even mandate AI use. People just voluntarily did more because AI made “doing more” feel possible.
One employee put it perfectly: “You had thought that maybe you save some time, you can work less. But then really, you don’t work less.”
That quote should be taped to every monitor running Cursor, Claude, or ChatGPT right now.
And a 2024 Upwork study backs it up: 77% of employees using AI said the tools had actually INCREASED their workload. Nearly half didn’t even know how to achieve the productivity gains their employers expected.
The researchers found 3 patterns destroying work-life balance. First, task expansion. Product managers started writing code. Researchers took on engineering work.
The scope of “my job” widened because AI made everything feel doable. Hiring got postponed because employees absorbed work that would have justified new headcount. Second, blurred boundaries.
Workers sent prompts during lunch, before meetings, at 9pm. AI dropped the friction of starting any task to near zero, and natural stopping points in the workday just dissolved. Third, cognitive overload.
People ran multiple AI agents simultaneously while reviewing code, drafting docs, and sitting in meetings. Both human and machine constantly in motion.
Here’s the cycle that traps you. AI speeds up a task → expectations for speed rise → you rely more on AI → you take on wider scope → workload intensifies → repeat.
The researchers call it “workload creep.” No manager told anyone to work harder. The tools just made doing more feel accessible and rewarding. So people kept going until they couldn’t.
The most dangerous part: in the moment, it feels amazing.
Workers described momentum, expanded capability, the thrill of building things they never could before. But when they stepped back and looked at the full picture, they felt busier, more stretched, unable to disconnect.
By month 6 of the study, reports of burnout, anxiety, and decision paralysis had spiked. Short-term momentum. Long-term strain.
There’s also a competitive dynamic nobody talks about. When your colleague uses AI to take on extra responsibilities, standing still feels like falling behind. Nobody formally raises expectations. But informal norms shift fast. Within months, doing what AI makes possible becomes what’s expected.
The people who set healthy boundaries start looking like underperformers. That’s a toxic dynamic where sustainable work becomes career-limiting.
The researchers propose something they call “AI Practice.” Not “use AI more” or “use AI less.” Intentional habits. Structured reflection intervals built into workflows, not “take breaks when you need to” because nobody does.
Scheduled reviews where teams assess if AI-enabled expansion has crossed sustainable limits. Clear guidelines on when NOT to use AI and which tasks shouldn’t expand just because they can.
I felt this in my own workflow. AI gives you superpowers. But superpowers without discipline just mean you never stop working. The fix isn’t to stop using AI. It’s to stop letting AI decide how much work you do.
Set the scope BEFORE you prompt.
Define “done” BEFORE the tool makes everything feel possible.
Consider for my home town in Southern TN to reach Kanyakumari Nagercoil For over Last 7decades only 3 express trains towards KK enroute Tirunelveli!Largely depends on PVT OMNIBUSES who exploit exuberant charges during seasons Honb @CMOTamilnadu failed 2regulate OMNIBUS fare hike
July was all about upgrades. 🚀
From enhanced Social Toolkit features to new mobile app capabilities, explore everything we rolled out to help you elevate your social media game.
Catch all the highlights here: https://t.co/yUEfTWK36u
#ZohoSocial#TheSocialWall#JulyUpdates #SocialMediaUpdates #MonthlyRoundUp
You can now:
🔗 Connect new social channels
🔄 Reconnect disconnected ones
❌ Remove the ones you no longer need
all straight from your Zoho Social Android app.
Take control of your channels, wherever you are.
#ZohoSocial#SocialMediaManagement#ProductUpdate
🔥 Compose Multiplatform for iOS is Stable and Production-Ready! 🔥
Build mobile apps faster with shared UI code, full control over native experiences, and the confidence to ship at scale.
Explore all the updates in Compose Multiplatform 1.8.0: 👇
https://t.co/F1Zs9VgcT4
@BlueDartCares My credit card not delivered not even attempted first. Simply marked address wrong, But i got many items delivered in same address from various other delivery partners.
WayBill No: 34541314463
Kindly take quick action
Swiggy knows me so well, it’s almost like they’re reading my mind! 😄
Experience it yourself. Go check out How India Swiggy’d since 2014!
https://t.co/VtRJDZAoSY
Hey @help_delhivery Team,
Tell me a way to reach your support team in call or nearby hub
-Help line number out of order
- Nearby Delhivery Hub don’t have contact number
To make your future online banking experience better, we’re undergoing a system upgrade.
For more details, click here: https://t.co/1xsSnrEQyf
#Annoucement#SystemUpgrade
@IDFCFIRSTBank Your agents are the most annoying people. They will call you every day.
I came to know from people that even after enabling DND they frequently make calls.
@IDFCFIRSTBank Already raised and I am still getting calls every day.
Today i updated again with all check box left SMS and App Notification.
If you continue to do this. i prefer to close my account and my family members.
#IDFCFirstBankSpammers