Sunnova

An adaptive energy services company that manages assets and power to optimize the delivery of clean, affordable and reliable power for its network of customers.

[Sunnova @SunnovaEnergy]

@ChristianD1970 Hello Christian. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID through a private message. We look forward to helping you!

[Sunnova @SunnovaEnergy]

ICYMI: We unveiled a Zero Energy Ready Home (ZERH) at VISION House® Las Vegas with @BeazerHomes & @greenbuildermag! 🏡⚡

🔋 Using Sunnova solar+battery storage & SPAN smart panels
✅ ZERH standards for efficiency & resilience
⚡ Strengthening the grid with smarter, cleaner power

[Sunnova @SunnovaEnergy]

@BeingHarish_ helping resolve this for you. 2/2

[Sunnova @SunnovaEnergy]

@BeingHarish_ Hi Bullet, thanks for reaching out to us. We've seen your posts and want to help. To assist you effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to 1/2

[Sunnova @SunnovaEnergy]

@KatieHeazlett Hello Katie. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID through a private message. We look forward to helping you!

[Sunnova @SunnovaEnergy]

@multi_investCA Hello multi_investCA. Thank you for reaching out! Please note that we remain committed to supporting our customers and honoring our service obligations. Thank you for your continued support.

[Sunnova @SunnovaEnergy]

@multi_investCA intend to communicate with you directly. Thank you for your continued support. 2/2

[Sunnova @SunnovaEnergy]

@multi_investCA Hello, multi_investCA. We understand your concerns and appreciate the opportunity to clarify. Sunnova remains committed to supporting our customers and maintaining our service obligations. If there are any changes affecting your solar service or Power Purchase Agreement, we 1/2

[Sunnova @SunnovaEnergy]

@surg71 Hello Sergio. Thank you for sharing your concerns with Sunnova. Please know that we're actively addressing the issue. We will immediately reach out to your assigned case owner to further assist you. Thank you for your patience as we work towards resolving your concern.

[Sunnova @SunnovaEnergy]

@Moonrican1 Hi Moonrican1, we’re sorry to hear about your experience and appreciate you reaching out. To better assist you, could you please send us a direct message with your system ID and case number? We look forward to resolving this matter to your satisfaction.

[Sunnova @SunnovaEnergy]

@GabriellaO58674 and for contacting Sunnova. 2/2

[Sunnova @SunnovaEnergy]

@GabriellaO58674 Hello, GabriellaO58674. We understand this has been ongoing, and we’ll work to resolve it as quickly as possible. In the meantime, please do not attempt to move or alter the panels—we’ll ensure the right steps are taken to address this properly. Thank you for your patience 1/2

[Sunnova @SunnovaEnergy]

@GabriellaO58674 Thank you GabriellaO58674 for bringing this to our attention. We sincerely apologize for the experience you've had. Our team is actively reviewing your account, and one of our dedicated agents will contact you soon. Thank you for your patience.

[Sunnova @SunnovaEnergy]

@GabriellaO58674 Hello GabriellaO58674, thanks for reaching out to us. We've seen your posts and want to help. To do so effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.

[Sunnova @SunnovaEnergy]

@GabriellaO58674 resolve the issue as quickly as possible. 2/2

[Sunnova @SunnovaEnergy]

@GabriellaO58674 Thank you for your feedback, Gabriella. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Rest assured, we are actively working to 1/2

[Sunnova @SunnovaEnergy]

@GabriellaO58674 Hi Gabriella, we've notified the case owner, who will follow up with you as soon as possible to help resolve the issue. We apologize for any inconvenience this may have caused and remain committed to improving your experience with Sunnova.

[Sunnova @SunnovaEnergy]

@GabriellaO58674 Hi Gabriella, we've notified your case owner, who will follow up with you as soon as possible to help resolve the issue. We apologize for any inconvenience this may have caused and remain committed to improving your experience with Sunnova.

[Sunnova @SunnovaEnergy]

@tiffers104 Thank you for bringing your concerns to our attention. We've notified your case owner and requested they contact you as soon as possible. We appreciate your understanding and look forward to resolving this matter for you.