Sunset Digital

A Fiber-to-the-Premises and long-haul broadband company serving rural and urban areas in Tennessee and Virginia. Connect to the 21st Century. Connect to Sunset.

[Sunset Digital @SunsetFiber]

ATTENTION: Beginning on Wednesday, November 14, 2018, Sunset will be implementing a new phone system with a state of the art Interactive Voice Response system in an effort to better serve our customers. Thank you for your patience and your business!”

[Sunset Digital @SunsetFiber]

@Tampa_Trey Still at it! 96 homes affected, sorry you were one of them! Email sunsetsupport(at)sunset-fiber(dot)com for info specific to you!

[Sunset Digital @SunsetFiber]

@radioedyeary Please send your report into support - you can reach them at [email protected]

[Sunset Digital @SunsetFiber]

@bruno6u Good morning - if your services are still down, give us a call at 877.318.6368 and we can troubleshoot your services.

[Sunset Digital @SunsetFiber]

@ThatPaleKid We sure will! We are available 24/7.

[Sunset Digital @SunsetFiber]

The Internet should be back up where it affected communities west of Big Stone Gap VA. It may blink until they are hands off. If it isn't back up, you may have to reboot your wireless router.

[Sunset Digital @SunsetFiber]

@SpencerMiller__ Hello, could you give our support team a call and they can take a look and see why you’re still down? They’re at 877.318.6368.

[Sunset Digital @SunsetFiber]

@arijitmits Repairs almost complete!

[Sunset Digital @SunsetFiber]

Still at it - almost done!

[Sunset Digital @SunsetFiber]

@BowlingResist Is this a residential connection?

[Sunset Digital @SunsetFiber]

@BowlingResist Some fiber had to be permanently repaired due to sudden signal degradation from previous damage. Should be up within the hour.

[Sunset Digital @SunsetFiber]

@lordofiron @RMoses10 @GeneGerlach Sorry for the inconvenience! Should be up within the hour.

[Sunset Digital @SunsetFiber]

Some fiber had to be permanently repaired due to sudden signal degradation from previous damage. It is affecting the internet for various areas. It should be up within the hour.

[Sunset Digital @SunsetFiber]

@SlempMatt Some fiber had to be permanently repaired due to sudden signal degradation from previous damage. Should be up within the hour.

[Sunset Digital @SunsetFiber]

@RMoses10 @GeneGerlach Some fiber had to be permanently repaired due to sudden signal degradation from previous damage. Should be up shortly.

[Sunset Digital @SunsetFiber]

Most customers’ Internet services should be restored after a power cycle of the router. If a power cycle doesn’t resolve it, please call our support team at 877.318.6368.

[Sunset Digital @SunsetFiber]

@JimCamp32508 Good morning - if you could power cycle your router again that will likely take care of the issue. If not, please call us at 877.318.6368.

[Sunset Digital @SunsetFiber]

Sunset Technicians are working to resolve an issue that may be affecting some customers’ Internet services.