Dennis Kacz

Done-for-you AI automation for home services and appointment-based businesses. We build the systems that capture your missed calls and close more leads.

[Dennis Kacz @Suolar_]

One spot that I still find that ChatGPT struggles in comparison to Claude is the writing. Claude's writing style is way better than ChatGPT's even with tuning. If OpenAI can get that piece right OpenAI would have the way bigger upperhand for me.

[Dennis Kacz @Suolar_]

I know it's not much but as a new business this feels pretty cool.

[Dennis Kacz @Suolar_]

My philosophy when I built mine was make it an actual system. As an example, it pulls data from the CRM and can call off of a cadence for new leads, collect payments, or create roleplays from upcoming calls for reps to practice on. So the voice ai agent isn't the selling piece it's the system built around it to do things that actually help. Taking inbound calls & booking a meeting isn't the moat that's sustainable.

I think there's a niche market for it. Similar to N8N or Make setup agencies that do one off builds or setup automations for businesses. However, I don't see these being viable long term as AI becomes increasingly easier to use.

[Dennis Kacz @Suolar_]

If you are buying a done for you Voice AI solution. The first question you should ask is: "Do you use Vapi or Retell?" if the answer is yes, you need to walk away.

[Dennis Kacz @Suolar_]

Beyond that you are now beholden to these platform's updates. Meaning if better technology comes out, and those platforms choose not to adopt it, you won't get it through that solution. So choose who covers your phones carefully.

[Dennis Kacz @Suolar_]

But if you're buying a done for you solution and paying monthly...you should be buying from the person who owns the infrastructure behind it. If they're doing a one time build, these platforms are fine but if it's a monthly cost...leave.

[Dennis Kacz @Suolar_]

@md_kasif_uddin 1. Accuracy
2. Cost

I am happy to wait a bit longer for the right answer.

[Dennis Kacz @Suolar_]

@claudeai Thanks Claude

[Dennis Kacz @Suolar_]

Most owners build themselves a job and call it a business.
If you can't step away for an afternoon without everything pausing, you don't own a business. You just bought yourself a shift.
The real goal isn't working harder. It's building something that works when you don't.
I'll break down what that actually looks like tomorrow.

[Dennis Kacz @Suolar_]

Power went out at the house this week while Amber was prospecting.

Business didn't even hiccup.

[Dennis Kacz @Suolar_]

She grabbed the kids, got coffee, went to the park.
Meanwhile our site booked demos, AI called form fills back, and nothing stopped.
The leads didn't know we lost power. They just got handled.

[Dennis Kacz @Suolar_]

@hii_mohit I took a poke around initial thoughts is that a lot of this looks like it’s templated content google can find those trends for programmatic stuff like that and if they’re not deeply enriched, it won’t get indexed

[Dennis Kacz @Suolar_]

@thsottiaux I had 17% left. This is legendary

[Dennis Kacz @Suolar_]

Soooooo @AnthropicAI can I get my credits???

[Dennis Kacz @Suolar_]

The best teams don't practice more. They practice harder than the actual call. Most managers are too nice to make that happen. That's the real bottleneck.

[Dennis Kacz @Suolar_]

Your SDRs are practicing the wrong conversations and it’s entirely preventable.

[Dennis Kacz @Suolar_]

Deliberate roleplay before live calls lifts win rates 20 to 45%. Not talent. Reps. Real pressure. Real objections. Real feedback. Most "roleplay" is scripted theater where everyone performs and nobody learns.