Cashfree Business Support

The Official business support handle for Cashfree

[Cashfree Business Support @SupportCashfree]

@IsroPR Thank you for sharing your suggestion! We appreciate your interest and will certainly pass this feedback along to the relevant team for consideration. We hope to connect with you at one of our future events in Greater Noida!

[Cashfree Business Support @SupportCashfree]

@g_c_thummar @indianjones90 Thank you for sharing your email ID. We have addressed your query in detail under support ticket ID 8743374. Kindly write back to us via DM if you require any further clarification or assistance. * ★AX https://t.co/70GhUVLxyx

[Cashfree Business Support @SupportCashfree]

@iamadityamalik Hi, we understand your concern regarding the repeated settlement failures. Rest assured, we’ve escalated this internally for further investigation under ticket ID 8767470. Kindly follow up on the same ticket for real-time updates. * ★AX

[Cashfree Business Support @SupportCashfree]

Hi, please note that the International Payment Gateway (IPG) is subject to specific eligibility criteria. Upon reviewing your account, we regret to inform you that we are unable to proceed with activating IPG for your business, as your current business type falls under the restrictions outlined in our internal policies.
We understand that this may not be the outcome you were expecting and regret any inconvenience caused.
Should our eligibility criteria or internal policies change in the future, we would be happy to reassess your business's eligibility for the service.
Thank you for your understanding.

[Cashfree Business Support @SupportCashfree]

Hi, we understand how frustrating this experience must have been. We'd like to look into this and assist you further. Kindly share your transaction details, relevant screenshots, and existing support ticket ID via DM https://t.co/g24bU2Xuao so we can review the matter with the concerned team. Thank you for your patience. We appreciate the opportunity to assist you.

[Cashfree Business Support @SupportCashfree]

Thank you for sharing your perspective. Cashfree's WebMCP-powered checkout enables AI agents to assist shoppers with the payment process while ensuring that the shopper remains in control and must personally approve every payment.
For more details on how this works, please refer to our documentation: https://t.co/HUexOh6BZK

[Cashfree Business Support @SupportCashfree]

Thank you for sharing your perspective. We would be happy to assist you and clarify your queries further.
We understand that you have multiple questions regarding this. However, due to the limitations of the social media platform, we may not be able to address each point in detail here. We request you to write to us at [email protected] with your specific queries so that our team can review them and provide the necessary clarification.
We look forward to assisting you further.

[Cashfree Business Support @SupportCashfree]

Thank you for raising these questions. Here's a quick clarification:
Can the agent read the total before committing?Yes.
The get_checkout_summary tool provides the order amount, payable amount, and available offers. The show_upi_qr tool also displays the payment amount on the QR code.
What counts as successful delivery?
Payment success refers to the payment transaction, not the delivery of goods or services. The get_payment_status tool returns the payment status as not_started, pending, success, or failed. Merchants should rely on the Order Status API and webhooks as the source of truth for payment confirmation.
What happens if a request fails?
Each tool returns an ok: false response with the reason for failure. Requests have a 30-second timeout with a clear error message. Failed payments are marked as failed, and an existing QR code is reused within its validity period to help prevent duplicate payments.
We hope this clarifies how the payment flow handles these scenarios. If you need any further assistance reach out to us at [email protected]

[Cashfree Business Support @SupportCashfree]

@TerraDeed Thank you for sharing your feedback. We appreciate you highlighting these important considerations around payment rails and API functionality. We have taken note of your observations and will share them with the concerned team for review.

[Cashfree Business Support @SupportCashfree]

@That_guy_9669 We're glad to hear that the amount has been credited to your bank account! Thank you for your kind words and for appreciating our support. We're always happy to assist you. Wishing you the very best!

[Cashfree Business Support @SupportCashfree]

@analyzzzing Thank you for sharing your perspective. We appreciate your feedback and have taken note of your concern regarding liability in agent-led purchases. Your inputs are valuable to us.

[Cashfree Business Support @SupportCashfree]

@mdmoinudinhakim Hi, We understand your concern regarding the delay in KYC and product activation. Kindly share your registered email ID via DM so that we can check the status with the concerned team and assist you further. Thank you for your patience! https://t.co/70GhUVLxyx

[Cashfree Business Support @SupportCashfree]

Hi, thank you for your patience. We would like to inform you that the dispute raised against your transaction has been closed in favour of the merchant. Consequently, we regret to inform you that we are unable to initiate a refund from our end.
However, if you believe that the goods or services received were not as described or were unsatisfactory, we recommend contacting your issuing bank to raise a chargeback or lodge a complaint. Kindly share the relevant transaction details and supporting documents with your bank so they can review the matter and guide you further.
We understand this may not be the outcome you were hoping for and appreciate your understanding.
Please feel free to reach out if you have any further queries. We'll be happy to assist you.

[Cashfree Business Support @SupportCashfree]

We understand your concern and would like to assist you in getting this reviewed. If you suspect a cyberattack or unauthorised activity, we recommend reporting it immediately through the National Cyber Crime Portal: https://t.co/OaOpncXfoD.
Additionally, we request you to kindly share the relevant screenshots and transaction details with us via DM so that we can verify whether the transactions are associated with Cashfree and assist you accordingly.
We look forward to helping you! https://t.co/g24bU2Xuao

[Cashfree Business Support @SupportCashfree]

@Aarohikt Thank you for reaching out to us via DM! Our team is looking into your concern, and you can expect further updates through the same DM thread. We appreciate your patience!

[Cashfree Business Support @SupportCashfree]

Hi, thank you for reaching out to us! We'd be happy to help you track the transaction and check its current status.
We request you to kindly share your transaction details along with a valid payment screenshot via DM. This will help us verify the payment and assist you further.
Looking forward to helping you! https://t.co/g24bU2Xuao

[Cashfree Business Support @SupportCashfree]

Hi @omishdive_ for recommending our platform.
@arifpirxada we invite you to sign up with Cashfree and also take advantage of our ongoing offer. Kindly complete your registration using the link below: https://t.co/62yffHTeYf
Once you complete the sign-up and submit the required documents, our team can proceed with reviewing your application and help you get started with Cashfree.
For more details on our Payment Gateway charges, please refer to:
https://t.co/s0ryUlsg6o
We look forward to having you onboard with Cashfree! https://t.co/g24bU2Xuao

[Cashfree Business Support @SupportCashfree]

@teawithsanjith @gocashfree Hi, we’re pleased to inform you that your account has been successfully activated. Thank you for your patience and cooperation. * ★AX

[Cashfree Business Support @SupportCashfree]

@2usharx Hi, we’re getting your account status checked with our internal team and will share an update as soon as we have further information. Thank you for your patience. * ★AX

[Cashfree Business Support @SupportCashfree]

@JAMALEBIZ Thank you for your patience. We’re pleased to inform you that Cardless EMI has been successfully enabled on your account. Kindly check your merchant dashboard and confirm. * ★AX