Support Centre

Products

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Donna Randall @DonnaRa01238683]

@nextofficial how can I leave feedback on an item?pack of 3 bras just different colours but they all fit different

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Mrs O @Mrs_Ock]

@nextofficial I have just had a message to say thank you for collecting a parcel. I haven’t collected it. I’m not even in the area!

[Support Centre @SupportCen18867]

Hi Heather, kindly follow back first then I will DM you for further assistance,thank you,Arian Myles

[Heather Walters @lesleyheather54]

@nextofficial I don't seem able to send a dm

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Heather Walters @lesleyheather54]

@nextofficial I have recently returned a top and been given a credit voucher as it was out of time for a refund. However when I sent it it was over a week ago and was in time . I had had an email apologising for the delay

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Hannah Hulme @HulmeHannah]

@nextofficial You need to take serious action regarding your Newtownabbey store! This has been 2 day consecutive days of a 45 min wait for no parcel to be found. Then promised a phone call back, poor Staff have no idea. Management not supporting them! Sort it out!

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[jangomango @fivefiveuk]

@nextofficial absolute awful service from next home. You cancel an order on the day of delivery. Two weeks on and still no refund. Passed from pillar to post and getting nowhere. Customer service is appalling.

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Kritsana Wudhiprasertkul @boybtgwork]

@nextofficial I bought products through online delivery to Thailand, it never said I need to pay customs but it charged to me which around 50% of price. I sent message online chat but customer service said should read terms & conditions before placed the order. last time that I shopped here

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[karen connor @kazconn]

Hi @nextofficial , you turned off my paper statements and failed to send me one online. Hence my payment is due today, which you have just texted me about.

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Victoria Western @Victoriajane152]

@nextofficial Hey! I ordered two Bath and Body works shower gels. Only one has arrived. Online it is telling me both were delivered. When I use the chat and WhatsApp it says being delivered today. No sign of the second one. Please help! Thanks

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Michael Close @closeyjnr]

@nextofficial ordered a suit for an interview on Thursday, collected it today, expecting a relaxed fit. I've been sent a loose fit suit that is completely unsuitable for the interview and am now stuck with nothing to wear. Thanks!

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[nick nick eden @NickNickEdin]

@nextofficial your so called unisex changing rooms (short curtains) are not safe for women. Edinburgh St James branch today 4pm - fitting room on woman’s and children floor with man sitting in centre of the space brandishing a disposable camera (so can’t disprove upskirting).

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[nick nick eden @NickNickEdin]

@RightNUFC Edinburgh @nextofficial today - man with disposable camera in changing room on woman’s and children’s floor. Manager said it’s unisex but in genuine unisex (holister, superdry) there are lockable, full length doors. Not short curtains.
I kicked up a stink but no apology.

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[grace @gracecatling]

@nextofficial been trying to place an order for hours but keep being shown this page. Please help

[Support Centre @SupportCen18867]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Mrs B (Deb) @Mammagee66]

@nextofficial @CourierEvri come in you two, this is getting beyond a joke, I ordered a gift for a friend, damaged in transit, replacement supposed to arrive today, now it's not! Grumpy customer planning not to return #next #evri

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Phil_Hazleton @PHazleton26888]

@nextofficial bought this cardigan a while back, it's gone all 'bobbly'!! Can only wear it in the house now.
Not happy.
Thanks
Phil

[Support Centre @SupportCen18867]

Hi Julie,we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[PC @pierreuk]

@nextofficial hey I took a photo of a label in store to search online as my size wasn’t in stock. I can’t find it anywhere can you help advise what I should be searching using this please. It’s a shower resistant men’s jacket.

[Support Centre @SupportCen18867]

we are very sorry to hear of this. If you wish to discuss this further, please do send us a DM. ^Catherine

[Aimz @aimz27484]

@nextofficial love the next unlimited delivery especially when living in a remote location. Just a shame a return charge applies even when the product is faulty.