Our 6-hour travel effort ended up being wasted, which was very frustrating. We hope you can review this situation and provide clarification or assistance regarding this matter.
It was very disappointing because we made a huge effort to reach the airport on time after such a long journey. We understand that passengers are expected to follow airline policies, but it also feels unfair that when flights are delayed, passengers are asked to understand
If boarding or check-in was already closed, we believe we should have been informed earlier before entering the airport. (pinapasok pa ng guard given na last trip na)
What made the situation more confusing is that the airport security still allowed us to enter the terminal. We were under the impression that we could still catch the flight, especially since this was the last trip.
We traveled all the way from Calbayog, Samar to Tacloban Airport, which took us around 6 hours. We rushed to the airport and arrived at approximately 7:30 PM