Surabhi Borgohain

[Surabhi Borgohain @SurabhiLeo]

@abcapital How much time do you need Ma’am. You just reply through generated text only. I need a proper answer to it. It’s been 2 months now how much more time you require. An Eternity, it seems like it.

[Surabhi Borgohain @SurabhiLeo]

My genuine accidental claim was rejected for both cashless and reimbursement. Till date, I have not received any proper written justification, no clause-wise reason, and no clarity on reimbursement discrepancies.@abcapital @mayankbathwal

[Surabhi Borgohain @SurabhiLeo]

@abhealthin If it was on priority why is it taking such a long time to come to a conclusion.

[Surabhi Borgohain @SurabhiLeo]

@BathwalMayank @abhealthin No solution. No written justification for rejection. No clarity on reimbursement discrepancy. 1.5 months of harassment and still no answer. What is the customer supposed to do? @AdityaBirlaHealth is this your service standard?

[Surabhi Borgohain @SurabhiLeo]

@abhealthin It seems eternity waiting for an answer from your end. Seriously today you were suppose to provide me the final update. Where is your update?? And don’t reply me with automated answers and provide me the exact document’s for it

[Surabhi Borgohain @SurabhiLeo]

@abhealthin You all just keep monitoring. I just don’t get it what amount of time you require in monitoring a year or a decade. Because the way you respond it seems it will take a decade for you to come to a conclusion.

[Surabhi Borgohain @SurabhiLeo]

@abhealthin What is the update?? Seriously frustrated with your service

[Surabhi Borgohain @SurabhiLeo]

@abhealthin I haven’t been updated not even once when I will actually get a proper answer for it. I am asking my claim rejection letter and you are denying to provide me that as well.

[Surabhi Borgohain @SurabhiLeo]

@abhealthin I didn’t get it how you are looking into it after you mailed me you can’t anything about it and won’t change your decision.

[Surabhi Borgohain @SurabhiLeo]

Dear @abhealthin, is this your grievance redressal? You write "we found lapses & discrepancies, we cannot share details". I paid full premium. Don't I have the RIGHT to know my own lapse?
@irdaiofficial @ABCapital @abhealthin

[Surabhi Borgohain @SurabhiLeo]

@abhealthin Ask your team to call me and clarify what documents they require exactly. If I call your representatives are not aware of anything and they don���t even provide proper information.

[Surabhi Borgohain @SurabhiLeo]

@abhealthin When you are asking for any documents kindly make it clear what you need neither your representative knows what documents you all are asking for. Either give me a call and explain me what you require ,don’t harass me in this way without providing proper information.

[Surabhi Borgohain @SurabhiLeo]

@abhealthin Stop giving textbook lectures on risk assessment. If assessment was fair, why was premium taken? Taking premium is easy, rejecting genuine claims with fancy jargon is the real business. This is how people are scammed in the name of brand.

[Surabhi Borgohain @SurabhiLeo]

@abhealthin Your dedicated team is working so hard that without any proofs and documents or justification you rejected my reimbursement claim citing discrepancy and lapse in my documents. Provide me a proper justification for that with investigation report, discrepancy documents etc.

[Surabhi Borgohain @SurabhiLeo]

@abhealthin @policybazaar I have bought this policy from your end while promising me endless support during emergency and it is one of the worst services I have ever received #scammingpeople#falsepromises#playingwithgeneralpublictrust

[Surabhi Borgohain @SurabhiLeo]

@abhealthin You had all my details when you REJECTED my genuine claim. Why do you need them again to "review"?Review it here publicly. People should see how you scam customers. You take premium and harass at the time of claim. Share the justification for rejecting my accidental claim.

[Surabhi Borgohain @SurabhiLeo]

I have submitted a formal grievance regarding the unreasoned repudiation of my health insurance claim 1122685495676 under Aditya Birla Health Insurance – Activ One NXT.
Despite raising the matter with @AdityaBirlaCap and @AdityaBirlaHealth, no action has been taken.

[Surabhi Borgohain @SurabhiLeo]

@sbose63 @abhealthin @abcapital @JPNadda @TheAshokSinghal Paying premium is easy, getting a genuine claim is impossible. My claim was rejected without valid reason. Is health insurance a scam for common people? Highly disappointed with @adityabirl6qhs @IRDAIOfficial needs to look into this. @Bima_Bharosa @IRDAI #ClaimRejected

[Dr. S.Gautam @sbose63]

@abhealthin Now I want to Ask @abcapital on what specific Ground you have rejected the claim.We are not Doctors trusting you we took the Health Insurance. Any Discrepancy is to be dealt with Hospital and You.Why are we Harrased.#fakepromise #IRDAI @JPNadda @TheAshokSinghal