Susie

[Susie @SusZa2022]

@etihad It is 15 days since you left my parents luggage in Melbourne when they were flying back to LHR. No one from Etihad has provided me with an update. I’m asking for someone to proactively take this up. Please don’t fob me off. #etihadlostmyluggage

[Susie @SusZa2022]

@etihad I don’t want to complete a survey. I want my lost luggage. You have my feedback - just look at my tweets. Your customer service is awful. Put yourself in my position. How would you feel being continuously fobbed off? I’m asking for assistance. Please help me.

[Susie @SusZa2022]

@etihad @EtihadHelp Hugely disappointing that you lost my mums luggage and gave her a tracking no which is useless. You left her luggage in Melbourne when she was flying to London on 1st Sep. Please contact me for further info. PIR LHREY23341. #whereisyourcustomerserviceetihad

[Susie @SusZa2022]

@etihad Hello, day 14 of missing luggage. No update. We can’t call Etihad at LHR as line is busy, voicemail box is full. Are you actually looking into this or just telling me to wait? What on earth is going on? Are you actively working to find the lost luggage? #etihadpleasehelp

[Susie @SusZa2022]

@EtihadHelp I’d like an update tomorrow please. I want to know who you have contacted. Who is taking responsibility for the lost luggage? Which team? London? Melbourne? Who? It’s just not good enough to keep us hanging on like this. Do you think @etihad are providing good customer service?

[Susie @SusZa2022]

@EtihadHelp Yaz, when exactly will I get an update? I’m afraid it’s just not good enough. Is anyone actually looking into this? It’s all very well saying it’s being looked into but how long does it take to call Melbourne and track the luggage? What’s going on? #etihadwhereismyluggage?

[Susie @SusZa2022]

@EtihadHelp @EtihadHelp it has now been 11 days and absolutely no update. What is going on? Can somebody please have the courtesy to contact me? It is a joke.

[Susie @SusZa2022]

@EtihadHelp Thank you. When do you expect an update? We’ve been waiting a week so we are understandably impatient to get an update.

[Susie @SusZa2022]

@etihad Hello, is there any update? It’s been missing 7 days now so I wanted to follow up.

[Susie @SusZa2022]

@etihad Thank you

[Susie @SusZa2022]

@etihad I have messaged you all the details how will you get in touch with me? Or your team in LHR?