SusanBatesEmbroidery

I design cross-stitch designs for craft magazines and design companies in the UK and US. I also publish books on cross-stitch for Tuva Publishing in Turkey.

[SusanBatesEmbroidery @SusanBates01]

Ofcom are investigating complaints about Virgin Media in relation to customers not being able to leave @virginmedia contracts, when you try to close your account with them. See link, might be of interest if you're having this problem, as I am.
https://t.co/XNyZymRTkF

[SusanBatesEmbroidery @SusanBates01]

@reece_dinsdale Just been to see it this evening at a screening in London. I saw it a few years ago, and it's still as disturbing, scary and traumatic a second time around.

[SusanBatesEmbroidery @SusanBates01]

@LauraMc05958686 @virginmedia That's so awful. What can we do to stop @virginmedia doing g this? Surely this is illegal practice? I'm really sorry they are threatening debt collectors. It's just not right. #crapvirginmedia

[SusanBatesEmbroidery @SusanBates01]

Ofcom are investigating complaints about Virgin Media in relation to customers not being able to leave @virginmedia contracts, when you try to close your account with them. See link, might be of interest if you're having this problem, as I am.
https://t.co/XNyZymRTkF

[SusanBatesEmbroidery @SusanBates01]

@RajnishRazdan I'm starting to wonder if this is intentional... they make you go round and round in circles until you eventually give up. Then they can keep the money that they owe you.

[SusanBatesEmbroidery @SusanBates01]

@navy_taxi @virginmedia I called again yesterday. On phone for an hour and a half.

[SusanBatesEmbroidery @SusanBates01]

@bearz1066 @virginmedia @ofgem @LutzSchueler I heard Ofcom are investigating Virgin Media.

[SusanBatesEmbroidery @SusanBates01]

@virginmedia Yesterday. On phone for hour and a half. Was on phone for 1 hour a couple of days before that, plus 2 other calls. So 4 phonecalls in total so far. #crapvirginmedia

[SusanBatesEmbroidery @SusanBates01]

Which? has asked for Ofcom to investigate @virginmedia for its high price rises, unfair practices and awful customer services. See link for details.
#crapvirginmedia
#crapcustonerservice
https://t.co/WCXBRrszLo

[SusanBatesEmbroidery @SusanBates01]

@virginmedia I called Virgin again yesterday. On phone 1.5 hours. Refused to put what was agreed I writing to me, so only have word of operator that what was agreed will actually happen. I don't have any confidence that it will be tbh. #crapvirginmedia

[SusanBatesEmbroidery @SusanBates01]

@virginmedia There seems to be no easy way to make a formal complaint. You use systems that actively discourage customers from making a complaint. Your company is useless. #crapvirginmedia

[SusanBatesEmbroidery @SusanBates01]

@virginmedia Yes, I have agreed to pay an early cancellation fee. But you then took more money out of my account that I didn't owe you. I don't see why I have to wait 45 days for you to send me a cheque to reimburse me the money you owe me. You should sort it out quicker. #crapvirginmedia

[SusanBatesEmbroidery @SusanBates01]

@virginmedia I last spoke to your representatives on the phone on Wednesday this week.

[SusanBatesEmbroidery @SusanBates01]

@RajnishRazdan That would be funny if it wasn't so annoying. They did the same to me too.

[SusanBatesEmbroidery @SusanBates01]

@navy_taxi @virginmedia Agreed, they are useless.

[SusanBatesEmbroidery @SusanBates01]

@virginmedia @navy_taxi You can't use this if Virgin disconnected your service, (even if you're still taking customers money for a closed account) so why suggest this? #crapvirginmedia

[SusanBatesEmbroidery @SusanBates01]

@virginmedia @navy_taxi Is it worth bothering? Your customer service is appalling. I can't imagine this will be any more use than the other ways of complaining. #crapvirginmedia @virginmedia @richardbranson

[SusanBatesEmbroidery @SusanBates01]

@navy_taxi @virginmedia Same for me too....

[SusanBatesEmbroidery @SusanBates01]

@navy_taxi @virginmedia Same for me too. Called 3 times so far. Last call I spoke to 4 different people and it took 1 hour. The mess they have created has still not been sorted out by them. I am just trying to close my account.

[SusanBatesEmbroidery @SusanBates01]

@chirpyfrances @virginmedia This can't just be an error. Maybe this is their policy they tell staff to do this when yiu try to close an account down. #crapvirginmedia