Susan Swingler

Retired investment banker.
Made career change to chef, taxi driver, nurse, part-time teacher and admin officer...aka mum to 3 beautiful girls.

[Susan Swingler @SusanSwingler]

No power since 9:45 today in Dunkeld @CityPowerJhb please advise on what the issue is

[Susan Swingler @SusanSwingler]

@CityPowerJhb no power in Dunkeld since 10am. Please advise

[Susan Swingler @SusanSwingler]

@CityPowerJhb Dear Susan, your City Power call ref CPWEB4053863

[Susan Swingler @SusanSwingler]

@CityPowerJhb Dunkeld without power since 4am. Multiple faults logged. Please advise on when power will be restored.

[Susan Swingler @SusanSwingler]

@CityPowerJhb No Power Dunkeld since 4am. Multiple faults logged. Please advise on what the problem is?

[Susan Swingler @SusanSwingler]

#truckcrash N1 south bound close to Richmond

[Susan Swingler @SusanSwingler]

Current situation between Richmond and Three sisters @TrafficSA

[Susan Swingler @SusanSwingler]

@CityPowerJhb I have been trying for 4 months now to get you to correct my meter readings and still not done. Who do I escalate to?

[Susan Swingler @SusanSwingler]

@TelkomZA Please can you call or email me?

[Susan Swingler @SusanSwingler]

@TelkomZA two months now with a landline that is not working. Please advise how else I can get problem sorted. Fault reporting, phone calls to your call centre sadly not working

[Susan Swingler @SusanSwingler]

@coolideas_ZA @vumatel I was “promised” a technician will sort out the issue by 9:30am today. I have yet to see anyone from @vumatel or @coolideas_ZA - many hours later

[Susan Swingler @SusanSwingler]

4 days and counting with no internet thanks to @coolideas_ZA and @vumatel

[Susan Swingler @SusanSwingler]

@vumatel You kidding right? The issue definitely was not resolved @vumatel

[Susan Swingler @SusanSwingler]

72 hours now without our fibre connection @vumatel
Our ISP struggling to get any feedback from @vumatel
Fortunately we have other fibre options in our area so might have to look at changing

[Susan Swingler @SusanSwingler]

@coolideas_ZA @vumatel I did - my internet is still not fixed @coolideas_ZA @vumatel

[Susan Swingler @SusanSwingler]

@vumatel @vumatel 662593

[Susan Swingler @SusanSwingler]

@vumatel @vumatel Been logged via our ISP last Friday. 4th day now without internet @vumatel

COOL-20220206-870026

COOL-20220205-869845

COOL-20220204-869382

[Susan Swingler @SusanSwingler]

Finally got a first call from @coolideas_ZA since reporting issue on Friday. Just to get a message that my ticket will only now be escalated… and unfortunately they are not able to provide an eta. Time to change to new ISP?

[Susan Swingler @SusanSwingler]

@coolideas_ZA No response yet?

[Susan Swingler @SusanSwingler]

Almost 48hours now without internet @coolideas_ZA
Maybe time to change ISP?

[Susan Swingler @SusanSwingler]

@coolideas_ZA @coolideas_ZA

There are quite a few

COOL-20220206-870026

COOL-20220205-869845

COOL-20220204-869382