Susanne Kent

[Susanne Kent @SusanneKent]

@HastingsDirect so my daughter and I called and were told we aren’t physically able to speak to the you drive team we have to email. We were then hung up on by a team member who had put us on hold this is not good enough

[Susanne Kent @SusanneKent]

@HastingsDirect We will be calling this afternoon when she gets back from school.

[Susanne Kent @SusanneKent]

So @HastingsDirect have informed my 18 Y/o daughter they are cancelling her car insurance as her black box recorded a score of less than 30% due to phone usage. She wasn’t even driving, I was. apparently she updated the app too late. She did it as soon as we stopped! @BBCNews

[Susanne Kent @SusanneKent]

@HastingsDirect

[Susanne Kent @SusanneKent]

@HastingsDirect It’s one trip. All her other trips are above 80-90%. She called and was told it was this one trip that she updated too late. I have sent a complaint email and will be calling later when she gets home