Sushmitha Shankar

A curious, empathetic, always wanting to learn more, and ready to help human!

[Sushmitha Shankar @SushShankar]

@AmazonHelp @amazonIN @amazon the mentioned link does not have any suitable options that will solve my problem. Would suggest to reachout on my registered email ID or contact no. Which you will be able to track from the order ID I have already provided.Hope your team is taking this seriously

[Sushmitha Shankar @SushShankar]

@amazonIN @AmazonHelp

I’ve always trusted Amazon India for reliable service — but this time, I’m genuinely disappointed.

I ordered a branded watch, but when the package arrived, it contained nothing but an empty box. There was no product inside.
(Continued in comments)

[Sushmitha Shankar @SushShankar]

Order ID:406-0575605-2848341

Transparency and accountability are what make great brands even greater — hoping Amazon lives up to that standard.

[Sushmitha Shankar @SushShankar]

I’ve been a loyal Amazon customer for years, but this experience has really shaken my confidence in their delivery and support systems.

I sincerely hope @AmazonIndia and @AmazonHelp look into this seriously and ensure such cases are resolved fairly and swiftly.

[Sushmitha Shankar @SushShankar]

Despite this, the delivery executive refused to hand over the replacement because I didn’t have the original (which I never received). When I escalated again, I was told an “investigation” would take 4 more days.

[Sushmitha Shankar @SushShankar]

I immediately raised a complaint, but there was no option to report that the item itself was missing from the box. So I requested a replacement and informed customer care that I had no watch to return since it was never delivered in the first place.

[Sushmitha Shankar @SushShankar]

@MoCA_GoI Would highly appreciate an accountable individual’s /team’s contact details! There are passengers across age groups stranded at the airport.

[Sushmitha Shankar @SushShankar]

@allianceair Flight 9I-548 (Goa to Blr) scheduled for 7.15pm first got delayed to 8.30pm, then to 9.45pm, then to 10.35pm, and then to 11.50pm. Right now, it’s 12.22am and no one has any clue what’s happening! Do you care at all? Pls respond. Families are worried.

[Sushmitha Shankar @SushShankar]

@ceo_allianceair There’s no one giving out any valid information to the passengers. Your staff members are giving up saying they are frustrated with the organisation. What are passengers supposed to do? A response by anyone accountable would be highly appreciated.

[Sushmitha Shankar @SushShankar]

@allianceair Flight 9I-548 (Goa to Blr) scheduled for 7.15pm first got delayed to 8.30pm, then to 9.45pm, then to 10.35pm, and then to 11.50pm. Right now, it’s 12.22am and no one has any clue what’s happening! Do you care at all? Pls respond. Families are worried.

[Sushmitha Shankar @SushShankar]

@allianceair Flight 9I-548 (Goa to Blr) scheduled for 7.15pm first got delayed to 8.30pm, then to 9.45pm, then to 10.35pm, and then to 11.50pm. Right now, it’s 12.22am and no one has any clue what’s happening! Do you care at all? Pls respond. Families are worried.

[Sushmitha Shankar @SushShankar]

@Zoomcar_India At least @Zoomcar_India has got their ORM right. Some quick, sensible responses. However, I shall take this offline with the #consumercourt . See you soon, there.

[Sushmitha Shankar @SushShankar]

@Zoomcar_India What should I do to get help? A 9k+ fully paid booking, customer care says one thing, the host says one thing. More than 2 hrs at my pick up location, I am standing dressed up to attend a wedding on the middle of the road and I’m still unable to start my trip!

[Sushmitha Shankar @SushShankar]

@Zoomcar_India #zoomcarindia #terribleexperience #customerservicefailure #consumerprotection @jagograhakjago @consumercourtin High time companies like @Zoomcar_India start paying for the terrible trauma they put customers like us through and own up their misses!!

[Sushmitha Shankar @SushShankar]

@Zoomcar_India I am standing on the middle of the road with my luggage and you expect me to understand? Sorry, I am human!

[Sushmitha Shankar @SushShankar]

Trip ID- JPSNCIPRE

[Sushmitha Shankar @SushShankar]

@UrbanLadder Yes please! I hope I get a response with a realistic TAT this time.

It's unfortunate that social media is turning into an issue raising/resolving platform cos of experiences like these!

[Sushmitha Shankar @SushShankar]

@UrbanLadder it's not yet December, but looks like all your teams are already on vacation!

96 hrs since we heard back frm your CS exec who was to get back in 48 hrs. We've been frantically trying to get an update on an undelivered dressing mirror. No help recvd so far.